Aeroméxico, Delta Launch New Check-in Technology

Aéromexico and Delta Air Lines are implementing Digital Spine, a new check-in technology that will provide passengers with more efficient check-in processes. The move comes as the aviation industry continues to turn to technological innovations to reduce contact between people and create more efficient operations.

“Passengers can now check-in and obtain their boarding passes through either carrier’s self-service channels, and proceed directly to security checkpoints without the need to use a kiosk or go to a counter, which offers a faster and more contact-free airport experience,” reads Aeroméxico’s press release.

The technology was developed by SkyTeam, with Aeroméxico and Delta being the first to use it for their operations. Digital Spine will allow both airlines to connect its digital systems, facilitating travel for passengers with itineraries on different airlines and allowing customers to check-in through either of the two airlines. Both airlines estimate that the implementation of Digital Spine will positively impact over 50,000 monthly customers by reducing stress and lines.

More than 300,000 Aeroméxico customers already used the technology last year, paving the way for a larger implementation this year.

“SkyTeam’s innovative technology is digitalizing the travel experience to increase safety and comfort by avoiding the need to wait in lines. Through our mission to be the most comprehensive and integrated global alliance, we are creating a series of tools that keep customers informed and ready to fly, giving them greater confidence when travelling internationally. We are working quickly to roll out this new check-in technology to most members during 2022,” said Walter Cho, President, SkyTeam Alliance.

Alain Bellemare, International President, Delta Air Lines, also highlighted the role of digital boarding passes in reducing stress for passengers.

“SkyTeam’s approved check-in is a fundamental part of the SkyCare&Protect program, made up of 22 health and hygiene measures adopted by all member airlines, to create different levels of protection that improve the safety and health of customers at each stage of the trip,” concluded Aeroméxico.