José Eric Delgado
Director General
Sicamsa
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View from the Top

Customized Solutions for Mexico's Logistics Challenges

Fri, 12/01/2017 - 17:30

Q: How is Sicamsa dealing with the challenges of conducting logistics operations for the pharma and health industries in Mexico?

A: The main problem is the lack of logistics regulations for the transportation of laboratory samples and other types of materials. Shippers are often unaware of the logistical complexities involved and delivery companies can be blamed for various problems. We are facing these problems through internal rules and by training our staff. The samples we transport can be essential to a patient’s health so our mission is to deliver them in the right way and as quickly as possible.

Q: How do you cover the whole country and reach your clients in 24 hours with so many logistical obstacles?

A: We have contingency plans prepared for every situation. We also have a hangar in Nuevo Laredo with four jets and two pistol-engine planes, one of which is a cargo plane, and we are introducing a seven-ton aircraft for a new project in which we guarantee our clients zero loss of products. We not only offer services within Mexico but if a client needs to move a product to Canada or Brazil, we can do it.

Q: Given the range of services, to what extent do you incorporate client requests into your offering?

A: Due to our dedication to providing 24-hour delivery schedules, we must provide a custom-made operation for each client. This means that if one of our clients cancels the order, we cannot charge the other more or decide not to go to this location at this time, as many other logistics companies that operate with consolidated purchases must do. We adapt our infrastructure to client needs but we need a commitment in return because a fleet of reserve vehicles can become expensive.