Elite Services for an Elite Cientele

Q: What is Eolo’s target market and how does Toluca’s airport serve that goal?

A: Eolo targets clients who want luxury, exceptional service while traveling. These travelers seek to travel efficiently, with minimum time and effort. Our clients’ time is worth more than the cost of flying privately so our corporation strives to offer an exclusive service, providing anything a client needs.

We encourage Toluca International Airport (AIT) authorities to continue promoting general aviation in Mexico and ensure that regulations and fees reflect their interest in supporting Mexico’s growth. In spite of capacity at Toluca exceeding the number of aircraft, Eolo focuses on securing high-profile clients, rather than simply signing contracts to increase customer numbers. Our challenge is obtaining quality clients rather than quantity as many firms try to do. Offering personalized luxury management to a select few allows us to retain clients long-term.

Q: How do the company’s periphery services complement its FBO and air taxi operations?

A: Our core services include hangar space, ground handling, fueling, trip support and an in-house training center. We strive to offer all manner of extra amenities, including an art gallery. We also have a talented chef. In our pursuit to attend to our clients’ every need, Eolo has a fully equipped gym with showers and locker rooms. Frequent flyers may often be private individuals but the importance of operators must not be overlooked. Pilots also are our clients and we offer them the same A-Z services under one roof.

For clients who need to do business or hold meetings on our premises, our facilities have mobile offices equipped with smart boards and video conference apparatus. Our offering even stretches to long-term rental opportunities for companies that use our hangar but office spaces can also be reserved at short notice.

Q: What methods does Eolo use to contact new clients and broaden its customer base?

A: We aspire to an elite client base, such that we solely promote Eolo’s services to members as a type of club. 

We do background checks on prospective clients, which guarantees the safety of all Eolo’s high-profile flyers.

Our service-focused profile led Jetex Flight Support to choose Eolo as its Mexican business partner. Co-branding with a leading international company encouraged us to maintain our quality standards. This joint venture also was a nod to the trustworthiness of our company. We have always been transparent in our operations and the joint venture demonstrated that our ethics and principles matched those of Jetex. This alliance provides us with global exposure and projects a positive image of Mexico to international investors. We also expect to take on Jetex’ clients, which will increase our operations volume.

Q: What challenges has Eolo faced?

A: Operationally, the DGAC demands processes be certified, so we have focused all our efforts implementing the Safety Management System as well as being IS-BAO and Wyvern Wingman certified.

The greatest test of our abilities has been modernizing local aviation. The limited number of industry players has led to flaws in the industry. Our input has injected youth and energy into the sector, which implies innovation and long-term vision. The co-branding alliance with Jetex is part of this vision. We maintain extraordinary levels of service without losing focus on our roots in Mexico. Demand for executive aviation exceeds supply, such that all Mexican companies have a window of opportunity to pursue different market segments. Eolo targets an elite clientele but we are keen to see the whole industry excel.

Q: How is the company innovating in the aviation industry?

A: Eolo’s goal is to raise the bar for service personnel. We could not locate any aviation school that trains hangar staff to the standards we expect. When we saw that our professionals were not taking full advantage of training courses it motivated us to launch a training center to raise awareness about how important education is when talking about aviation. There is a possibility we will open the school to external students in 2017.