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News Article

Engine Incident Investigation to Last Two Months: Viva Aerobus

By Antonio Gozain | Tue, 09/06/2022 - 15:12

Investigations of the engine failure incident that occurred during a Guadalajara-Los Angeles flight on Aug. 23, 2022, will be carried out by planemaker Airbus and engine manufacturer Pratt & Whitney during the following two months, said during press conference Juan Carlos Zuazua, Director General, Viva Aerobus.

“Pratt & Whitney and Airbus are the companies that will investigate why one of the engines lost power in flight. [The investigation] will also serve to understand the root cause and prevent similar incidents, not just with us but for global aviation,” said Zuazua.

In August 2022, a Viva Aerobus A320 suffered a right engine surge during takeoff at Guadalajara International Airport. Crew stopped the climb at almost 4,000 km and returned safely to the airport. The situation does not affect all new generation aircraft and the results of the current investigation will be shared with all manufacturers involved to prevent future incidents, said Zuazua. He highlighted that aviation remains the safest means of transportation in the world: “Commercial aircraft are very safe. If one of the two turbines fails, they could complete the flight without trouble; however, we adhere to the established protocols and act as indicated by the procedures.”

Zuazua also addressed Viva Aerobus’ slot reduction at Mexico City International Airport (AICM) from 61 to 52 operations per hour during the winter season, saying passengers will not be affected. “We followed best practices in terms of temporary reduction of capacity, as recommended by OACI and IATA,” said Zuazua.

He added that Viva Aerobus has enough capacity to attend demand at AICM and is not interested in occupying the airport counters that belonged to Mexicana de Aviación and have recently been cleared by authorities. "We are very happy, I think it is a good thing that the airport freed up spaces so that tomorrow there is better service," said Zuazua.

Viva Aerobus Announces New Loyalty, Rewards Program

Viva Aerobus announced “Doters,” its first loyalty and reward program, which will enable clients to accumulate points every time they travel. The Doters Points will be redeemable for new flights, additional services and bus tickets, among other services within the Doters ally network.

“Now, in addition to offering low prices, our new loyalty and rewards program Doters allows passengers to make the most out of the money they spend when they fly with Viva. With the formula of traveling, earning Doters Points and accessing more benefits and flights, we improve the travel experience, recognize our customers for their preference and continue to make flying available to more and more people,” said Zuazua.

The data used in this article was sourced from:  
MBN, Viva Aerobús, A21
Antonio Gozain Antonio Gozain Journalist and Industry Analyst