IATA Revises Emergency Manual to Aid Families After Accidents

The International Air Transport Association (IATA) has revised its Emergency Response Best Practices Manual, introducing for the first time detailed guidance on supporting families affected by airline accidents. The update aligns with International Civil Aviation Organization (ICAO) standards and expands on requirements already included in IATA’s Operational Safety Audit (IOSA).

According to Nick Careen, IATA’s Senior Vice President for Operations, Safety, and Security, the new chapter reinforces the industry’s commitment to compassion and transparency. “While accidents are rare, they have profound effects on those directly and indirectly involved. Families must feel supported, informed, and respected. This update ensures the aviation community can meet those expectations effectively and in line with ICAO and IOSA standards,” he said.

IATA cited ICAO Annex 9 and Document 9973—which define the duties of airlines, airports, and ground service providers—as the foundation for the revision. “These standards are translating into concrete support for affected families,” IATA added.

The organization also introduced new training modules and simulation exercises on family assistance as part of its Emergency Response Planning (ERP) programs. The courses cover essential procedures such as notifying families prior to public announcements, establishing family assistance centers, managing personal effects, maintaining ongoing communication, and supporting airline staff in the aftermath of an accident.