Coppel Brings 1.6 Million Into Formal Credit System in 2025

Grupo Coppel integrated 1.6 million first-time borrowers into Mexico's formal financial system in 2025, addressing persistent credit underpenetration where only 37% of adults hold formal credit products. The retail and banking group is combining expanded consumer micro-credit with a MX$14.3 billion capital expenditure program and MX$27 billion in MSME financing to drive financial inclusion and energy transition. This multi-pronged expansion directly impacts retail banking, consumer finance, renewable energy developers, and commercial supply chains across Mexico's consumer economy.

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Grupo Coppel enabled more than 1.6 million people to access formal credit for the first time in 2025 through its financial ecosystem, representing a 27% increase compared to 2024. The Mexican department store and financial services conglomerate disclosed the milestone in its latest sustainability report, highlighting ongoing efforts to promote financial health, build credit histories, and expand credit availability across underserved demographics nationwide.

"For more than 80 years, Coppel has served as the entry door to the financial system in Mexico; a first credit enables individuals to build a credit history and lays the foundation for improving their lives," said Susana Coppel, Director of Sustainability at Grupo Coppel and President of Fundación Coppel. "With that same mission, we work to empower our employees, strengthen communities, and protect the environment."

The expansion of consumer micro-credit directly addresses deep structural underbanking in Mexico. Data from the National Survey of Financial Inclusion (ENIF) indicates that only 37% of the Mexican population aged 18 to 70 holds at least one formal credit product. By extending department store credit cards and personal loans to individuals lacking traditional banking records, Coppel operates as a primary onboarding channel into the formal economy, utilizing its nationwide retail network and specialized financial platforms to establish verifiable credit profiles for low- and middle-income households.

The company also reported significant progress on environmental and corporate governance commitments linked to the sustainability-linked syndicated loan it executed in 2021. In gender representation, Coppel met its 2025 corporate leadership benchmark by achieving 40% female representation in executive management positions. 

On environmental metrics, the retailer expanded its installed solar generation capacity to 87.2 megawatt-peak (MWp), surpassing its original commitment of 86.4MWp. Solar power generated 19% of the company's total electrical consumption across national operations in 2025, up from 16% in 2024. This renewable transition avoided more than 40,000 tons of carbon dioxide emissions. Concurrently, Coppel expanded its secondary commercial fleet of electric and hybrid vehicles by 34%, reaching 717 units.

2026 Expansion

To support its operational footprint and financial services expansion, Grupo Coppel announced a MX$14.3 billion (US$837.48 million) capital expenditure plan in Feb. 2026, as part of a broader MX$80 billion (US$4.69 billion) five year transformation program designed to double digital sales to 20% of total revenue by 2030. The company allocated 43% of the 2026 budget to commercial infrastructure — including opening more than 80 new stores to reach 2,000 locations nationwide — 31% to technological transformation, and 26% to sustainability initiatives. 

Complementing its retail growth, banking subsidiary BanCoppel launched a MX$27 billion (US$1.58 million) credit initiative over five years in partnership with Nacional Financiera (Nafin) in March 2026. The initiative provides structured credit lines and preferential interest rates capped near 14.5% annually to finance more than 5,000 micro, small, and medium-sized enterprises (MSMEs) in strategic sectors such as textiles, footwear, pharmaceuticals, and medical devices. 

The business financing program aligns with BanCoppel's target to bring 3 million additional users into the formal financial system by 2030. "Expanding access to financing for MSMEs is fundamental to boosting their growth, integrating them into productive chains, generating jobs, and driving Mexico's economic development," said Carlos López-Moctezuma, CEO of BanCoppel.