Jorge Camargo
Co-CEO and Co-founder
Ecaresoft
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View from the Top

Cloud Solutions for the Modern Hospital

Wed, 09/05/2018 - 17:46

Q: Ecaresoft was not always a cloud-solutions provider. Why did you make this bet?

A: In 1986, as a different company, we noticed that large hospitals with strong IT departments and sufficient capital could always pay for equipment to digitalize their systems, even though it was highly expensive at that time. However, smaller hospitals, which account for 70 percent of the market, could not afford these solutions. For strategic reasons, we decided to focus on this market niche and as our presence grew in small and medium-sized hospitals, we also attracted the attention of their larger counterparts, like Hospital Médica Sur. We bet on cloud technology over 10 years ago, which allowed us to greatly reduce our infrastructure costs and allowed us to offer products at lower prices than the competition. Our goal was to democratize the healthcare sector.

Q: What type of hospitals is Ecaresoft targeting?

A: We began operations working with small hospitals with a maximum of 50 beds. These hospitals would have been unable to buy servers and software licenses. Providing a cloud solution eliminated the need for those expenses. Our strategy is to work first with individual doctors and then incorporate more complex operations. As a result, our footprint is extensive, with over 10,000 users throughout Latin America. Now, we are working with Hospital Sedna, Swiss Hospital, Zanitas and Hospital San Pedro, but hospitals all over Mexico use our systems, including in Guadalajara, Queretaro, Tijuana, Mexico City and Culiacan. We have also installed this software in Argentina and the Middle East, including Egypt and Saudi Arabia.

Q: How does Ecaresoft’s software improve processes for hospitals, insurers and clinics?

A: Our goal is to offer solutions that address the future of medicine. Most products for the hospital industry were developed many years ago to address the needs of old hospitals. Our goal today is to address the needs of current and future hospitals. We believe medicine will gradually become more preventive rather than reactive and that consumer expectations will continue to increase. The core behind our systems is to digitalize data so it is available to those who need it. For instance, our Cirrus software aims to improve a hospital’s communication systems and allows upto-date information to be shared between all departments.

Q: How do you convince hospital administrators of the benefits of implementing these systems?

A: Our ultimate goal is to create products that reduce healthcare costs, although it is not always easy to convince a hospital administrator. For that reason, we develop tools that grant administrators better control of all their procedures and that solve problems they face. We perform an analysis of their potential savings in order to generate the right expectations in the client. These investment studies can be carried out and validated by clients using our own tools. Our sales department customizes these studies for each client. The lack of communication between the different parts of the healthcare sector translates into an increase in costs for all involved. For instance, a lack of communication may force patients to do the same tests several times in a row.

Q: What direct benefits does your software provide to patients?

A: There are many areas in which Big Data can support healthcare policies. For instance, by compiling the medications a patient uses and providing that information to the doctor to prevent side effects. It is very common for clinics to have a large volume of patient information mixed up and dispersed. Moreover, franchises of the same clinic or hospital do not communicate with each other. Therefore, if the patient changes their location, they must again provide all their medical information. Our Nimbo software also provides other direct services to patients, like integrating medical data into Google Calendar so the patient receives an alert 24 hours before the next appointment. This has allowed us to reduce no-shows by 36 percent.