Fernando Santiago
Director General
MAG Medical Group
View from the Top

Northern Mexico City Hospital Spreads Its Wings

Mon, 10/15/2018 - 09:31

Q: How does MAG Medical Group improve access to healthcare while maintaining success as a business?
A: MAG Medical Group is 5 years old. The hospital specializes in general surgery, orthopedics and neurology but we still offer many other level 3 specialties and we continue to provide emergency treatment. MAG Medical Group is spearheading a new medical model in Mexico City. There is a large gap between those with private insurance and those who are affiliated with the public sector and do not have access to specialized care. We have perfected a way to provide this latter segment of the population with a level 3 hospital that is not excessively expensive. We have also worked with insurers to offer more attractive policies. Our goal is to reach 3 percent of that population.
Q: What added value will MAG Medical Group’s new wing provide?
A: The new wing will significantly change the way we operate, as it will allow us to increase our capacity and the services we offer. MAG Medical Group has 20 patient rooms and three surgery rooms. The new wing will allow us to offer over 83 beds in total, eight surgery rooms, one hemodynamic room, 50 patient rooms, 15 cradles, 11 recovery rooms, six emergency cubicles and a shock room, five adult intensive-care rooms and six neonatal intensive care rooms. The new wing will also have an imaging unit that will provide X-rays, ultrasound, tomography and resonance. We hope the new wing will consolidate the hospital and allow us to open more facilities in the country. Some of our doctors were wary that prices would increase with the construction of the new wing but our goal is to generate a mix of high and medium-priced services. We want our doctors to see MAG Medical Group as a reference of quality and not price.
Q: How is MAG Medical Group working with federal authorities to improve access to care?
A: MAG Medical Group participates in several forums with the authorities of the State of Mexico to address health regulation. We have agreements with public institutions to address blood supply and the transfer of patients. After the change in federal administration, we aim to continue working alongside public institutions to provide relief for their hospitals and to reduce the number of postponed surgeries.
We are also part of the Medical Tourism Cluster of Mexico City, whose objective is to make it a priority for the federal government to develop a national program that attracts foreigners seeking affordable medical attention.
Mexico City has several disadvantages related to medical tourism versus beach destinations but the city is one of the most important capitals in the world. An appropriate strategy that attracts foreigners and reduces the perception of insecurity in the city will allow medical tourism to prosper. We want Mexico City to be the most important destination for medical tourism in Mexico, since the city has first-class doctors and the highest hospital capacity in the country.
Q: What alliances are necessary to ensure MAG Medical Group’s sustainable growth?
A: We are working with Mexico’s largest insurers, including GNP, AXA, Seguros Monterrey, Seguros Banorte and Seguros Mapfre. About 70 percent of the patients MAG Medical Group receives are recommended by insurers. We offer insurers low reference prices that guarantee a return on investment. We are working with insurers who are betting on our middle-income population model. We are also building alliances with laboratories and national suppliers to develop joint strategies that will allow us to open the new wing as soon as possible.
Q: What can other hospitals learn from MAG Medical Group?
A: That it is possible to provide healthcare services at affordable prices without neglecting quality and to generate policies that benefit all players in the healthcare sector, including patients, doctors, brokers, hospitals and insurers.