Gabriela Clavel
CEO
Abeile Med
/
View from the Top

Opportunities Abound for Integral Medical Tourism in Mexico

By Miriam Bello | Wed, 07/20/2022 - 11:23

Q: How do you approach patients from the US and Canada and help them through their individual trips to Mexico?

A: Abeile Med started operations five years ago, offering medical tourism services. This is still our core business. We bring patients from the US and Canada to Mexico City, Cancun and Puerto Vallarta for medical and surgical procedures or to receive clinical diagnoses. The latter service allows patients from those countries to easily get the treatments they would have trouble accessing in their home countries.

Abeile Med oversees the patient’s entire journey. The first step is a telemedicine consultation for a first assessment, followed by a specialty consultation. If the patient is a candidate for our service, we take care of the transportation (air and ground), transfers, medical cares, surgical procedures and hotel accommodation. We have agreements with plenty hotels and recovery homes. We help accommodate our patients mainly on beaches in Cancun and Puerto Vallarta. We have a capable and empathetic medical and surgical staff, who also provide follow-ups after the medical and surgical treatments are completed.

Our second business line involves homecare. We equip the patient's room as if it was a hospital room where patients can receive the necessary medical and nursing follow-ups, such as oxygen management or rehabilitation therapies. For this service, we have nursing staff and respiratory and physical therapists, among other professionals.

Our third business line is corporate wellness, provided to companies at their facilities. We provide medical check-ups for employees as well as holding discussions on nutrition or providing psychological consultations. The first step is to complete a situational diagnosis of the company. For example, if a company has many overweight or obese associates, we offer a nutrition program, including a sports coach or providing a menu.

Q: Does Abeile Med partner with medical professionals to connect with patients or does it work through partnerships with hospitals?

A: We partner directly with doctors. Abeile Med's staff does the first approach with the patient. Our general practitioners do the preliminary scouting and from the client’s clinical history, we can determine what that client is looking for and recommend a specialist. We consider the date the patient can travel before selecting a surgeon and once their agendas align, we manage a virtual appointment to resolve all doubts and provide the doctor with the patient’s clinical test results. The process often takes two consultations but it will involve as many doctor visits as necessary.

Q: What are your plans to expand your medical tourism services to border cities and other high-profile destinations?

A: We are exploring those opportunities. Unfortunately, the pandemic paused many of our plans but as founding partners of the Mexico City Medical Tourism Cluster, we are seeking to integrate and strengthen the sector and even build a National Medical Tourism Cluster and smaller clusters for each state. These clusters will allow centers patients to be directed to the appropriate destination depending on their needs and allow them to easily come into Mexico. It would also help to increase the visibility of destinations like Mazatlan, Sinaloa or Huatulco, Oaxaca.

Q: How is Mexico City exploiting its potential to become a hub for medical tourism?

A: Mexico City has the medical workforce, infrastructure and technology necessary to be a hub.

But selecting the destination for a surgery depends on the type of patient. Some patients come from cold places in the US or Canada and want to visit the beach, for example.

The capital has many boutique clinics for ambulatory procedures that allow the patient to have a shorter trip. The city also offers good transportation, gastronomy and places to visit, allowing us to put together a broad and robust plan to ensure the patient’s stay in Mexico City is excellent.

Q: As the US Supreme Court overturned Roe v. Wade, how could Mexico expand its medical tourism to include abortion services?

A: This topic has been addressed by the Mexico City cluster but this includes many bioethical aspects that we cannot take lightly. There are several issues that need to be addressed as the political environment evolves. Nowadays, we need to be clear on the legal ground so we can develop strategies that can lead us to help these patients in need.

 

Abeile Med offers medical tourism services in Mexico City, Cancun, and Puerto Vallarta for patients from the US and Canada. Its services range from treatments for chronic-degenerative diseases to all types of clinical, surgical and dental procedures.

Miriam Bello Miriam Bello Senior Journalist and Industry Analyst