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Remote Monitoring Services Supported with Real-Time Information

Juan Manuel Cáceres - Aidicare


Miriam Bello By Miriam Bello | Senior Journalist and Industry Analyst - Mon, 02/14/2022 - 09:00

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Q: What has been Aidicare’s most significant achievement in the last year?

A: We have invested greatly in remote patient monitoring to complement our professional telemedicine services. For example, we added Omron’s interconnected medical devices, which allow doctors to remotely listen to a patient’s heartbeat in real time. To implement these changes, Aidicare has worked alongside recognized doctors from Mexico's leading hospitals, such as Medica Sur and ABC. Using their feedback, we created a solution that allows doctors to reach new patients and comfortably provide follow-ups. The new components have also helped us add more specialists to our platform because they feel more comfortable having real-time devices that support their remote practice.

Patients can be monitored remotely using disease-specific devices. For example, the kit for diabetic patients includes a glucometer, a blood pressure monitor, a scale and a tablet. Patients can rent those smart devices or use their own. The information from the smart devices is collected by a tablet and shared with the doctor, giving the latter a complete real-time record of the patient’s health. Patients are expected to input data pertaining to their daily habits, including medicine intake, exercise, nutrition and sleeping patterns. This data is used to generate algorithms to suggest changes that will improve the patient’s life quality. The platform can be used to monitor several different diseases and standardizes the data so it is easier for the system to have a cohesive nomenclature.

With COVID-19 patients, our services made a difference on bed utilization because doctors were able to tell when a patient needed to come to the hospital or could remain home.

Q: How has Aidicare created an interconnected ecosystem that seamlessly links your services and those of external providers?

A: COVID-19 greatly accelerated interconnectivity. For example, the services we now provide with Omron were impossible five years ago. Beyond interconnecting medical devices, we can also use WhatsApp to send reminders or answer questions. We offered these services in the US and it is encouraging to see them in Mexico.

We also developed the Health Late with Amazon Web Services (AWS), which identifies health and behavioral trends based on patients’ algorithms and habits and makes personalized recommendations. Using AI, we are able to accompany each patient on their health journey.

Q: As a tech service hosting data, how do you ensure data is used safely and ethically?

A: We are compliant with the US Health Insurance Portability and Accountability Act (HIPAA) to ensure patient data is protected. We work with recognized health institutions and doctors specialized in tech to ensure we use AI responsibly and provide bias-free diagnostics and recommendations.

We are also working with professionals at MIT to develop a targeted, ethical innovation that truly improves health systems. Innovation is competitive these days but we should not forget functionality and ethics.

Q: How is Aidicare working with Meta to create algorithms for preventive medicine?

A: We work closely with Meta, using its PyThorch algorithm to promote preventive medicine among professionals and patients using our platform. The work used Meta’s algorithm, not data from the social network. 

Q: In which states of Mexico are you present and what are your expansion goals?

A: We are present in the entire country thanks to alliances with private hospitals and clinics. The private sector is our core business but we have approached the public sector through ISSSTE Puebla, which is interested in ambulatory medical offices to provide remote care to its affiliates. We are also growing rapidly in Colombia, which has a high level of digitalization.


Aidicare provides reliable, cost-effective solutions to professionals and patients looking for a better quality of life and more health information. It offers 24/7 support to manage complex situations and help with daily tasks related to the proactive care of patients’ health.

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