The Sweet Spot of Digital Banking

Podcast

By Jordy Ulloa | Mon, 04/17/2023 - 07:00

Finance & Fintech

The Sweet Spot of Digital Banking

Alejandro Masseroni, General Manager Mexico, Mambu, delves into the future of digital banking, the importance of customer centricity in fintech and successfully building financial service ecosystems.

Alejandro Masseroni & Mambu (0:54)
What consumers really want from their banks ? Key elements to build successful ecosystems in financial services at the present time? (2:49)
How and why has ‘customer-centricity’ become so ingrained within fintech? Have we reached the sweet spot between technology and personalization? (6:55)
Now banks who have to try and convince customers (10:22)
What role do digital banks play in the future of banking? (11:16)
Alejandro’s thoughts on Digitization representing advancement and growth, with the possibility of neglect for certain market segments. (14:35)
Advice on the future of digital baking and fintechs (16:37)
Recommendation of book or podcast (19:12)
Personal recommendation (20:42)