Optimizing Customer Experience, Support With AI Agents

Podcast

By | Mon, 09/22/2025 - 01:00

AI, Cloud & Data

Optimizing Customer Experience, Support With AI Agents

Juan Pampliega, co-founder and CEO of Mutt Data, shares how the company builds AI and machine learning systems to help businesses optimize marketing, personalize customer experiences, and scale data-driven operations.

[00:00] Greetings and introduction of Juan Pampliega, co-founder and CEO of Mutt Data.
[00:52] Career journey in data systems and identifying gaps in data analytics, and building AI-driven systems for business optimization.
[04:28] Optimizing marketing spend, personalization, and retail media systems with AI.
[08:15] Using AI and LLMs to enhance customer support and complex queries.
[11:28] How Mutt Data promotes innovation internally and educates clients on risks and opportunities.
[14:30] Working with fintechs like Clip and Mercado Pago, balancing innovation with governance and compliance.
[17:11] Building company culture, communication practices, and scaling a remote-first organization.
[23:59] How AI will impact learning, personalization, and business over the next decade.
[27:51] Importance of “context engineering” for AI adoption