UPS announced it has acquired Delivery Solutions, a software-as-a-service delivery orchestration platform, as the shipping giant dives deeper into e-commerce and last-mile deliveries.
“Delivery Solutions’ leading technology helps merchants offer their customers more flexibility and an engaging online purchasing experience as they increasingly look for an experience-driven omnichannel strategy,” said UPS in a press release.
Delivery Solutions is a Texas-based technology company that offers retailers access to same-day delivery, shipments from store and distribution centers, curbside and in-store pickup and post-purchase customer experience. Once a merchant is connected to the company’s platform, they can connect to a global ecosystem of delivery companies in the same-day space, allowing retailers to meet the specific delivery needs of their customers.
The SaaS company will continue to operate with its current leadership as an agnostic, multi-carrier platform and will be run independently under the same name, informed UPS: “Now, combined with UPS’s capabilities, Delivery Solutions will create new solutions to speed up growth for our customers by improving end-to-end online shopping experiences.”
Delivery Solutions promises to enhance clients’ same-day delivery capabilities to meet the rapidly changing demands from customers. The platform provides an excellent shopping experience while significantly reducing operational costs with delivery orchestration and service provider estimates, says the company. “This purchase supports our customer-first strategy while positioning UPS to be a digital leader. We are focused on helping our customers navigate the digital commerce ecosystem quickly and effectively,” said UPS.
Founded in 1907, UPS started its international expansion in Latin America in 1989 and established operations in Mexico in 1991, where it currently employs over 2,000 people. UPS is a Fortune 500 company and one of the leading global shipping couriers.
The pandemic boosted e-commerce adoption and growth in Mexico. In 2020, online shopping grew by 81 percent, according to AMVO. In 2021, e-commerce grew by 27 percent. “This year, more people are expected to make their first purchase online or make this their favorite purchase method,” wrote for MBN Karen Herrera, PR and Editorial Manager, Kueski.