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Putting Humans at the Center of Reliability

Wed, 01/20/2016 - 10:50

Q: What makes R2M a company suited to the Mexican market, and what main projects have you undertaken locally?

A: R2M is originally a Venezuelan company. When considering countries for our first expansion abroad, Mexico clearly emerged as the best option. The nation’s broad cultural diversity fosters tolerance, facilitating the introduction of new technology. This culture is aligned with our "Leadership and Technological Differentiation” strategy supported by our advisory services, expert studies and projects, training, software, and publications, all of which have contributed to a strong brand positioning, and have been successfully replicated in different markets under the current business model. Moreover, the growing Mexican economy is now strong enough to support the development of business. These three factors were our main grounds to enter the country. The project we are proudest of in Mexico is the execution of an exploitation development plan for PEMEX’s Burgos Basin. Through our methodologies we identified the headache-causing factors, allowing for excellent results, findings, and savings for our customers. We also participated in Cantarell by performing a quantitative analysis for the drilling of wells, and optimized the drilling sequence in Ku-Maloob-Zaap thanks to a tool we developed specifically for that project.

Q: What do your methodologies entail, and how do they benefit your clients in Mexico?

A: Our methods take on a threefold approach to reliability, focusing on processes, hardware, and people. The analysis of these three variables as a system allows us to improve reliability and revenue while reducing risk in projects. One of the particularities of R2M is the importance attributed to human reliability. We consider this paramount, and in fact, we believe it accounts for as much as 70-90% of the success in a project. This is particularly important in the Mexican oil and gas market, where workers are experiencing job-related stress due to the many budget cuts companies are enacting, with PEMEX leading the way. Our model in human reliability focuses on the three main desired aspects of an employee, all of which are primordial to the success of a company. People must be capable, be given resources, and be motivated. In times of crisis, companies tend to cut training and maintenance costs first, which is not the safest approach. It reduces employee resources and capability, and ultimately motivation. We understand that training is costly, but it is not riskier than operating in ignorance. A cutback in training and maintenance will immediately impact the company’s finances, unlike other areas, but in the long term, companies will pay at least five to ten times more as a consequence.

Q: Your solutions are based on a self-developed approach called Integral Reliability. What does this solution imply, and how is it designed to improve the reliability and safety of processes and projects in the oil and gas industry?

A: The heart of our Integral Reliability approach is, again, human reliability. To apply this approach, we first run a diagnosis, which takes into account each part of the project before putting it through data mining and analyses. We then evaluate this information, retaining only what will be needed to build robust and unbiased sample solutions, and apply mathematics formulae so we can mix the previously obtained hard data with expert opinions and any additional information required. The statistical prediction obtained from this process is the basis of the reliability and risk optimization solution suggested to our client.

Risk plays a major part in reliability and, in fact, the latter can be equated to risk mitigation. Our integral reliability approach also has the characteristic of being dynamic. Because the conditions of a project are subject to many variations, our solution may not be valid one year later, particularly in the fast-evolving oil and gas industry. As time goes by, reliability diminishes, and risk intensifies. This is why we offer our clients the option of continuous monitoring or spot checks, updating our reliability solution to the new environment, thus allowing for an increased probability of success in the project. We can also oversee the project’s reliability and risk management from beginning to end, should our customer require this service.