Cybersecurity Tools to Avoid Home Office Data Breaches
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Cybersecurity Tools to Avoid Home Office Data Breaches

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Ana Padilla - iDric


Q: What is iDric’s added value in the cybersecurity sector when compared to its competitors?

A: At iDric, our clients are not only a source of income but partners, so it is important for us to retain them and nurture a continuous relationship with them over the long term. We have been in the market for 35 years as a technological company and it was not possible to keep doing what we do without changing. We now handle cybersecurity solutions. We have about 600 active clients, many of whom have been with us for over six years and around 15 percent for over 10 years. We offer good services with good quality.

We are living through a time when people are impatient and they want everything faster. We provide implementation models that deliver faster solutions at a faster rate than our competitors, while meeting our clients’ goals.



Q: What are the biggest needs and challenges you have identified in the Mexican business community?

A: The needs are many, starting with unemployment. A report published by INEGI last year showed that unemployment had increased by 19.8 percent at one point in the year. As a business community, we need a supportive government. SMEs in Mexico represents about 95 percent of all companies, for a total of about 5 million. But in 2020, around 1 million companies closed. As companies, we can take care of our employees and adjust our operations to ensure that everyone can keep their job. We need to make our policies and norms more flexible.



Q: What are the biggest challenges in the market right now for the customization of security strategies?

A: The challenges are immense for SMEs and larger corporations. IT is a major concern for many companies. When we are in the office, we believe that we can control our information. That has been the main challenge for all companies: to guarantee that all information is safe and available. Many companies have been affected by ransomware, with most attacks coming through social engineering. The weakest link in all chains is users and attacks can happen against any company. These attacks compromise servers and systems by encrypting information and attackers ask for millions to release the system. This happened to PEMEX in December 2019, when hackers asked for US$5 billion.

Now, employees are at home and information is located on more devices, which is an opportunity for us because many companies are unprepared to handle these circumstances. Every kind of company requires these services and many remain unprepared.



Q: Why did you choose ManageEngine and Sophos as the best solutions to tackle your turnkey projects?

A: All developers are looking for ways to get ahead of hackers by using AI and machine learning, among other tools to analyze all data available worldwide and predict behaviors. The problem is that hackers also use these technologies so it becomes a rat race. The key is to make users more aware of what can happen.

We are focusing on user awareness. We have always worked B2B but maybe we need to go into B2C because users are now even more connected. Their personal devices place them at greater risk because everything can be connected, even a smart lightbulb could be a security breach.



Q: How does iDric approach budget barriers with the companies it works with?

A: It has been a challenge. Last year, many companies faced financial problems. For example, CINEMEX was going through a rough patch so we offered them access to our platform and services for six months without charge. We hoped to help them and, in return, gain their trust, which is important to us. We did this with many customers in different sectors.

Having customers is important but being a good collaborator and doing your part is what allows you to attract more customers. We also offered credit and discounts. We did as much as we could for each customer and collaborator to help them keep their operations going.



Q: How do you make sure companies consider cybersecurity an investment, rather than a cost?

A: We tell them that PEMEX had to pay US$5 billion because it was unprepared to prevent a ransomware attack, which speaks volumes. There is a great deal of evidence but prevention is hard for people. This is true not only for SMEs but also for large companies because it is hard to accept that you need to do more.

Still, companies cannot expect to handle everything. Cybersecurity is a whole different world and companies need to approach experts who can help them see that perhaps they are not covered well enough. Some companies may take the risk because they believe it will not happen to them, so it is necessary to raise awareness regarding information security.



Q: What are the company’s main objectives in the short and long term?

A: For 30 years, we provided internal services. Now, we work on IT with Sophos distributors. Our goal is to develop cybersecurity services. By 2025, we want to increase our market participation, sales volume, profits and reach 1,000 clients. We also want to improve our quality standards.



iDric offers IT solutions that help customers make better business decisions. 

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