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Technology for Benefits, Savings and Custom-Made Solutions

José Luis Castro - Corporate Travel Services (CTS)
CEO

STORY INLINE POST

Wed, 02/21/2018 - 10:06

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Q: CTS is now part of Travel Leaders Group. What advantages does this represent for the company and its clients?

A: We have been an independent company for 21 years. That has allowed us to develop our operations with our own resources and talent. Travel Leaders Group has an important regional and global presence, which makes us stronger because we are now part of a group that has more technology development, capital, human resources, alliances and talent. This gives us leverage when negotiating with other companies.

Q: How are millennials changing the business tourism industry?

A: Millennials do a significant amount of research before traveling. They demand information and mobile devices have enabled this change in behavior. Millennials are contributing to the generation of a sort of hybrid model that takes its shape from Airbnb and small business hotels.

In the future, this change will impact the way hotels sell their services. We will see more people making reservations but paying upon arrival instead of paying in advance. This will force hotels to offer lower prices and better services.

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