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E-Commerce Returns: Cost or Opportunity?
By Sofía Hanna - Wed, 05/03/2023 - 14:00
The growing rate of product returns can be a costly burden or an opportunity to create a positive customer experience.
https://mexicobusiness.news/tag/benjamin-santa-maria
More Logistics & Mobility
Smooth Returns Critical to Customer Satisfaction
By Antonio Gozain - Fri, 01/20/2023 - 09:00
In a tight-margin, competition-driven market, reverse logistics play an essential role in businesses’ success.
How Will Consumers Shape the Future of Retail?
By Sofía Garduño - Wed, 11/09/2022 - 15:39
Business digitization has become a minimal requirement for companies, but how can physical and online retailers coexist?

Return Logistics Require Mutual Trust Between Buyer, Seller
By Antonio Gozain - Thu, 08/25/2022 - 12:00
Modern customers want an easy, safe way to return unwanted merchandise bought online, says Benjamin Santa María, CEO and Co-Founder of Reversso.