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Friction Versus Profitability
By Enrique González - Mon, 05/15/2023 - 10:00
Reducing friction creates savings and hence profits and there are many tools to help achieve that, writes Enrique González.
https://mexicobusiness.news/tag/crms
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What Is the Disconnection Crisis and What Can Be Done About It?
By Shelley Pursell - Thu, 11/03/2022 - 13:00
In his new business landscape, it’s time to enter the ‘Age of the Connected Customer,’ writes Shelley Pursell.