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How C-Suite Perception Gaps Damage Customer and Employee Loyalty
How C-Suite Perception Gaps Damage Customer and Employee Loyalty
By Matias Fernandez - Wed, 08/05/2026 - 07:30
Closing C-suite perception gaps and reducing operational friction boosts employee engagement and customer loyalty, writes Matías Fernández.

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Client Experience the Key to Customer Loyalty
Client Experience the Key to Customer Loyalty
By Eric Rossati - Tue, 10/03/2023 - 09:00
Today’s customers are focused on experience. Eric Rossati looks at some tools to help brands deliver on expectations and reap the subsequent rewards.