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By Christiano Lucena - Fri, 04/05/2024 - 13:00
To benefit from the progress the ICT sector will deliver, taking action toward integrating the right tools is fundamental, writes Christiano Lucena.
Featured content
Thu, 04/11/2024 - 10:30
Thinking about finance from the perspective of open data represents a unique opportunity to move into the future, writes Nick Grassi.
https://mexicobusiness.news/tag/customer-service
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By Cristian Hernandez - Fri, 04/05/2024 - 11:00
Demand planning in theory is easy, but in practice, it can become very complex. AI can be the difference-maker, writes Cristian Hernández.
By Tomás Lujambio - Fri, 10/06/2023 - 12:45
AI chatbots reshape the way businesses interact with their customers, increasing engagement while maintaining effective and professional interactions.
By Sofía Hanna - Wed, 04/12/2023 - 17:37
Shoppers are more cautious with their finances after COVID-19, found a study by Offerwise and Google.
By Gino Ferrand - Thu, 03/23/2023 - 15:00
AI tools have taken the world of work by storm. Gino Ferrand provides some key takeaways for navigating the new frontier of AI for the workplace.
By Sofía Hanna - Tue, 02/07/2023 - 09:23
Personalized attention leads to higher conversion rates and better customer experience, says Roberto Peñacastro, CEO of Leadsales.
By Alan Castillo Velázquez - Mon, 12/05/2022 - 11:00
‘Total Experience’ is a business strategy for creating superior shared experiences for customers and employees, writes Alan Castillo.
By Sofía Hanna - Wed, 04/06/2022 - 12:15
MailUp helps all types of companies to automatize their marketing and mailing needs, says Regional Manager Guido Boulay.
By Sofía Hanna - Wed, 02/23/2022 - 10:27
Genesys is innovating in the customer service sector by adding empathy to the equation, says Rafael Sanchez.
By Andrea Villar - Tue, 08/24/2021 - 05:00
Online platforms have a common challenge and aspiration: they all want to get phygital. How can they offer the best of the physical and digital world?
