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Empathy the Key to Customer Loyalty
By Sofía Hanna - Wed, 02/23/2022 - 10:27
Genesys is innovating in the customer service sector by adding empathy to the equation, says Rafael Sanchez.
https://mexicobusiness.news/tag/empathy-brands-customers
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Consumers Now Look for Empathy in Brands: Genesys
By Andrea Villar - Tue, 08/17/2021 - 09:00
As the pandemic caused human connections to deteriorate, users in Latin America are seeking empathy from their brands, a Genesys study revealed