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By Sofía Hanna - Wed, 05/03/2023 - 17:32
AI can improve customer experience (CX) but has risks. A proactive approach can mitigate those risks by adjusting AI systems in response to data.
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Tue, 04/09/2024 - 08:30
With third-party cookies on the way out, companies must build new relationships using a solid first-party data strategy, writes Julian Coulter.
