Home > Talent > Expert Contributor

Digital Talent: The Key to Scaling Delivery of Digital Solutions

By Alex Ruiz Bernal - Multiplica
Customer Success Head


Alex Ruiz Bernal By Alex Ruiz Bernal | Customer Success Head - Thu, 03/09/2023 - 11:00

share it

When it comes to attracting, developing, and engaging talent, companies in the medical and health sciences industry in Mexico face significant challenges. The industry is becoming increasingly competitive and fragmented, with a demand for tech, IT and digital talent that is greater than the supply. Time to market is critical to becoming a key player in the market for creating technological and digital solutions. The industry is also complex, with limited direct customer contact, making it crucial to create channels that allow for connection with customers. With technological capacity breaking previously thought unbreakable boundaries, the question arises: How can companies scale the delivery of digital products and solutions without the necessary talent?

Many companies in this industry have recognized that digital transformation is the key to streamlining their processes, enhancing their customers’ experience, and developing new products and services. However, companies face a big challenge  implementing such changes, as not all businesses have the necessary digital maturity to travel this journey. This presents a significant hurdle to overcome for those seeking to make meaningful progress toward digital transformation.

According to Raúl Romero, General Director of Nokia Mexico, Mexico has a significant opportunity to increase its Gross Domestic Product (GDP) by up to 3 points "if digitalization is achieved in all the industries where the country is a leader." In short, Mexico could miss out on more than US$11 million simply by not promoting the digitalization of industries critical to the development of its economy.

Once again, we come back to the question of how companies can scale the delivery of digital products and solutions without the necessary talent to make it happen. In this context, companies need to focus on building their employer brand to attract and retain talent, ensuring a positive employee experience based on a defined and achievable employee journey. They also need to create development paths that are aligned with the needs of both the talent and the business, build cultures that embrace experimentation, and implement agile methodologies that maximize the value contribution for scaling the delivery of digital products and solutions that the business requires.

Main Digital Challenges for Companies

We will now outline some of the main challenges expressed to us by our clients in the health industry, along with our recommendations for addressing them.

Challenge 1: The talent supply and demand gap is not being closed and continues to widen in certain industries.

The problem is bigger than it may appear. The vast majority of companies implementing their digital transformation strategy face a digital talent demand that surpasses the market's supply. This situation is prevalent globally, where modernization is progressing at a faster rate than professionals graduating from universities.

As a result, companies are forced to be highly agile in training their teams. However, this is not all — they must also accelerate talent enablement and facilitate their quick adaptation to the organization's way of working.

The onboarding process must be expedited and precise to close the talent learning curve.

Challenge 2: Tech/digital team management is critical to achieving objectives.

It is well-known that the basis of success is talent, but in order to achieve it, it is first necessary for employees to have a high level of engagement. In terms of numbers, the technology industry shows an average turnover rate of around eight  months, while projects can last between 12 and 36 months, which has a negative impact on the development of digital products.

To bridge this gap, Mexican companies benefit greatly from turning to experienced partners who not only attract talent, but also manage it effectively.

The companies that manage their resources the best are those that also have the ability to support their talent, provide them with the necessary tools and benefits to help them succeed in their careers.

Challenge 3: Finding the right talent with the necessary skills and industry knowledge.

In highly regulated industries, it's essential for employees to have prior industry knowledge. In many cases, this further limits the pool of available workers who can be recruited.

Moreover, the factor of specificity further complicates matters. Although it may be within the same industry, each digital product or service requires a unique set of skills and profiles, adding another layer of complexity to the talent search.

Challenge 4: Defining the profile, developing or searching for the talent required in the medium term (12 months) to meet the business objectives.

Regardless of their level of digital maturity, organizations must identify and cultivate the talent that will enable them to take the next step in developing solutions.

Why? Because digitization will continue to advance and digital products and solutions will evolve over time. Evolution will not stop, products and services will continue to mutate, and it is necessary to view transformation as a constantly changing process, not as a fixed endpoint.

For this reason, the most successful companies, and those with the least likelihood of disappearing, are not those that focus on the present, but those that have their eyes on the future and make decisions accordingly.

How can Multiplica help solve some of these major challenges faced by companies in Mexico?

The answer to this question lies both within and outside the organization. That is to say, companies know their industry, market, and niche, but may not necessarily know about digitalization and innovation.

In this sense, Digital House offers People Consulting services to accompany clients on their digital transformation journey, so they have access to the best digital talent and technology stack available in the market.

This way, companies can attract, enable, develop, and manage their digital talent, implementing the best practices in people management and agile methodologies to increase team productivity.

Moreover, thanks to the experience in work systems that promote agility and flexibility in people, clients can achieve their goals through the implementation of a new Way of Work (WoW) that allows for both the incorporation of improvements and the development of new solutions to meet business needs.

In this way, Digital House will be the best solution to bring together talent, methodology, and knowledge, not only for the creation and scaling of digital products, but for the exponential growth of a business's digital capabilities.

Photo by:   Alex Ruiz Bernal

You May Like

Most popular