Image credits: Gerd Altmann, Pixabay
Weekly Roundups

E-Commerce, Logistics and Sales: Booming Jobs Due to COVID-19

By Andrea Villar | Thu, 08/13/2020 - 13:08

COVID-19 has caused many companies to cut their workforce. However, in parallel, industries like retail, e-commerce and logistics are looking for new leaders in areas that were not so operational a few months ago. “Some retailers have had to find a way to work from home and that has implied a modification in their job positions. It is not the same to provide remote customer service to do it on-site. However, it requires an equally important effort,” said in an interview with Expansión Julián Melo, CEO of Ubits, an online learning platform that has had to offer educational programs focused on these new careers.

Among the new positions created are e-commerce sales agents, which are a mix of a salesperson and digital customer service provider. According to the study ‘Post Pandemic Jobs’ by the Gartner consultancy firm, 32 percent of organizations are replacing full-time jobs with temporary jobs and among the jobs that have changed the most are those focused on sales and customer service.

Another role that has become more relevant over these past months is that of logistics and post-sales manager in e-commerce. According to Page Personnel, 60 percent of companies plan to expand these departments and have evaluated that this type of role has grown in the last two months 20 percent.

More news below:

  • COVID-19 has increased inequality, boosting informality in the country. According to the Telephone Survey of Occupation and Employment (ETOE) recently powered by INEGI, which reflects the impact that COVID-19 has had on the creation of informal employment, 62 percent of people who found employment in June did so in the informal sector. Of them, 73 percent did so at the lowest salary level. 

  • As part of its bet on the development of technological capabilities, Hidalgo will build an innovation laboratory for the aerospace industry through an alliance between Mexico and France. The new laboratory will complement the Universidad Politécnica Metropolitana de Hidalgo’s education offering and focus on the design and innovation of aircraft interiors, additive manufacturing, specialized software and virtual services, according to Omar Fayad, Governor of Hidalgo.

  • One out of four companies in Mexico made the decision to cut staff due to the economic impact generated by the COVID-19 pandemic, a study carried out by Vestiga Consultores pointed out this week. Moreover, six out of 10 companies had to cancel contracts such as consulting, service provision and advertising.

  • The loss of formal jobs in Mexico moderated during July, as 3,907 jobs were lost, the Mexican Social Security Institute (IMSS) reported Wednesday, below the drops seen in the previous three months. From March to July, the loss totaled 1,117,584 registered positions,due to the COVID-19 health crisis.

Photo by:   Gerd Altmann, Pixabay
Andrea Villar Andrea Villar Journalist and Industry Analyst