E-Commerce, Logistics and Sales: Booming Jobs Due to COVID-19By Andrea Villar | Thu, 08/13/2020 - 13:08
COVID-19 has caused many companies to cut their workforce. However, in parallel, industries like retail, e-commerce and logistics are looking for new leaders in areas that were not so operational a few months ago. “Some retailers have had to find a way to work from home and that has implied a modification in their job positions. It is not the same to provide remote customer service to do it on-site. However, it requires an equally important effort,” said in an interview with Expansión Julián Melo, CEO of Ubits, an online learning platform that has had to offer educational programs focused on these new careers.
Among the new positions created are e-commerce sales agents, which are a mix of a salesperson and digital customer service provider. According to the study ‘Post Pandemic Jobs’ by the Gartner consultancy firm, 32 percent of organizations are replacing full-time jobs with temporary jobs and among the jobs that have changed the most are those focused on sales and customer service.
Another role that has become more relevant over these past months is that of logistics and post-sales manager in e-commerce. According to Page Personnel, 60 percent of companies plan to expand these departments and have evaluated that this type of role has grown in the last two months 20 percent.
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