Making Employees and Customers a Priority

During the panel “Is the Future of Business Female?” held on May 26 at Mexico Business Forum 2021, female leaders proposed valuable actions to support companies as they work towards equality. By remaining home during the lockdown, women faced the challenge of taking care of a home due to strict gender roles, which placed a great emotional and productive weight on their daily lives,” said Elisa Rebolledo, General Manager at Casai Mexico. To end this, “companies should keep in mind that male employees who are married to working women also need flexible times and have equal free time to help at home,” she said.

Companies also have a key role in promoting in-house training that supports women in fulfilling their directive position goals, said Brenda Lora, Managing Director of FrontierView. Lora pointed out that at a global level, companies are taking action and opening up to recruiting women from other cities, not necessarily capital cities or big hubs. “Companies full of men are simply not a reflection of the actual word; it just means they are focusing on one gender, “said Sanchez. In the post-pandemic recovery, companies could also take a leaf from a startups’ mindset in making equality a priority value, said Rebolledo. “(At startups), we look for the best people for directive positions, regardless of their gender or race. Startups focus on capacity, not prejudices that do not relate to work.”

Interested in more? Here are the week’s major headlines in Talent!

• Gene Marks, President of The Marks Group, shared the “World’s Oldest Recorded Customer Complaint.” Marks explained that when a customer is not happy, businesses should put things into perspective. A company cannot satisfy everyone, but the way it responds is fully in its hands. The way an issue is solved will make all the difference between seeing a costumer return or not. 

• Unemployment withdrawals rose by 37.3 percent year-on-year during the 1Q2021, reported Mexico’s National Commission of the Retirement Saving System (CONSAR). During 1Q2021, about 453,700 unemployed individuals withdrew on average MX$10,380 (US$519) from their government retirement savings plan, known as Afores. The institution claimed that the economic crisis caused by the COVID-19 pandemic was behind this increase.