STPS Platform Receives Over 11,000 Labor Complaints in Two Months

Mexico’s Ministry of Labor and Social Welfare (STPS) reports that its new Labor Complaints and Accidents System (SIQAL) has registered over 11,800 reports since its launch just over two months ago, marking a significant step in the agency’s digitalization of labor oversight and citizen services.

According to the STPS, the platform has quickly become a trusted channel for workers, unions, and citizens to report workplace incidents and violations in a streamlined, secure, and anonymous manner. “This result confirms the positive impact of digitalization on monitoring and enforcement processes,” the agency says in a statement.

The SIQAL platform was designed to strengthen the STPS’s Annual Inspection Program by improving accuracy, transparency, and efficiency in case management. Through the system, users can submit complaints or accident reports and track them in real time, replacing older mechanisms such as phone calls, emails, and in-person reports.

Of the total reports received so far, about 86% were general complaints, 10.6% involved violations of individual or collective labor contracts, and 3.4% were related to workplace accidents. The ministry reports that the system’s automated design allows for better tracking of each case from receipt to resolution, while recording response times, responsible units, verification processes, and potential sanctions.

The introduction of a digital workflow also reduces delays and administrative discretion. SIQAL incorporates a traffic light system that marks each report as “in process,” “attended,” or “concluded,” allowing the STPS to maintain oversight and ensure timely responses. This digital traceability is expected to enhance accountability and data management across the ministry’s inspection processes.

The platform is part of a broader push by the Mexican government to modernize public administration and strengthen labor rights enforcement. The ministry emphasized that the system not only improves institutional planning but also provides citizens with a more reliable and transparent means of reporting noncompliance.

By consolidating reports into a single, automated platform, STPS aims to improve inspection coordination and build a more effective model for workplace supervision. The ministry reaffirmed its commitment to fair labor practices, transparency, and decent working conditions for all workers in Mexico