Understanding -and Improving- the Employee Experience

The unquestionable transformation and increasing complexity of the labor market have driven businesses to find a way to boost the productivity of their workforce to continue, maintain or expand the financial performance of their operations, while ensuring compliance with labor regulations.

To achieve this goal, organizations must protect their most valuable asset, human capital, and work to improve the experience of their employees so that they remain motivated, productive and committed to the company’s objectives despite all the changes they are experiencing in their work centers.

This is known as the employee experience, which is defined as the professional relationship that employees have with an organization, including all the interactions occurring before, during, and after the employment relationship ends. This experience is conditioned by the expectations that employees have in terms of the different exchanges and interactions they have with their company and it includes all the critical events that impact their professional relationship with the organization.

Accordingly, the employee experience encompasses all aspects of work, from the tools available to them to complete their daily tasks, to the incentives they receive, the company’s focus on their well-being and even their relationship with their co-workers.

One of the fundamental benefits of the employee experience is that it leads to a higher level of satisfaction of both employees and customers: in our organization, this investment involves placing employees front and center as a key resource to provide better customer experiences by capturing the positive impact arising from improvements in the mental health of employees.

Companies have the power to proactively develop the employee experience, which is easier said than done. However, when faced with a pandemic, maintaining a positive work environment is a major challenge. Therefore, the top priority for businesses must be to create programs that will ensure that their employees have a positive experience that extends beyond committed and customer-focused individuals.

Over the past two years, technology has played a major role in improving the employee experience, as it has become an essential tool for social interaction and to perform our work efficiently in a new environment.

Digital tools have proven to be highly effective to help companies automate processes and streamline workflows while also providing their employees with good experiences that will help them achieve their goals, improve their skills and competencies and boost their professional development. In addition, these digital tools also help us identify any red flags regarding their mental health.

Creating a positive employee experience would be a daunting task without technology, particularly if companies want this experience to be customized and tailored to meet the needs and interests of each employee and to maintain constant communication among all employees.

* Sergio Porragas is the Chief Operations Officer of OCCMundial, the leading employment website in Mexico. Since 2015, Sergio has been instrumental in driving the company’s annual double-digit growth, opening business offices in 13 states throughout Mexico and becoming a key element of the recruitment process of SMEs. Before his role as COO, Sergio was the company’s Business Director and CFO, and in 2011 he launched OCCEducation, a business unit that offers educational options for all levels and specialties. Before joining OCCMundial, Sergio held several positions in finance at Procter & Gamble for over 12 years where he was stationed abroad and he also worked at Convermex. Sergio Porragas graduated with honors from the Universidad Nuevo Mundo and holds a bachelor’s degree in business administration with a specialty in finance.