Pablo Gallegos
VP and Country Head of Mexico
HCL Technologies
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View from the Top

Accelerating Digitalization: The Next Wave of Mexican Innovation

By Cinthya Alaniz Salazar | Mon, 07/18/2022 - 09:20

Q: What are the main changes you have observed across your clients in Mexico as a result of the pandemic?

A: In short, the COVID-19 pandemic sharply accelerated the digital transformation. This is in contrast to general market behavior from two years prior when the adoption of new technologies was seen as optional to business strategy formation. Since then, the competitive landscape borne from the digital transformation has forced companies to be proactive about the consideration and adoption of new, disruptive technologies because their market competitiveness hinges upon it.

Cloud computing technologies in particular proved to be one of the most significant migrations in Mexico. Although this process has been comparatively slow, its enabling capabilities has allowed companies to restructure themselves with the facility and speed they needed to retain and expand their customer base during one of the most volatile market circumstances observed in recent history. The proven results derived from this transformation has moved companies to examine additional operational efficiencies that can be generated by other disruptive technologies as needed to continue advancing their business model.

 

Q: How has HCL Technologies’ “Mode 1-2-3” strategy helped your clients overcome the challenges of disruptive technologies?

A: Every component of the IT sector is being disrupted, including infrastructure, applications, business services, perceived expertise and even people. Across industry sectors, companies are attempting to reinvent themselves through the redesigning and rewiring of their operations with the help of new technology.

At HCL Technologies, we aim to transform our client’s business in line with the changing dynamics and rapidly changing customer dynamics. To deal with this shift, we developed our Mode 1-2-3 approach. Depending on the maturity and strategy of the client, the three modes can work together or independently to achieve their goals. Our Mode 1-2-3 strategy can be used to future-proof our clients’ business from core services to experience-centric digital services. It also helps clients across industries move from traditional efficiency-oriented solutions to business outcome-oriented conversations, helping them decode and navigate their way through an emerging economy based on new technologies.

HCL Technologies’ Mode 1-2-3 strategy is a differentiating approach in today’s marketplace, one that our clients are increasingly adopting. We are continuing to invest and build upon our Mode 1-2-3 capabilities by re-skilling our employees, giving them the capabilities to deliver the services and products that make us the partner of choice for clients in Mexico and globally.

 

Q: How can SMEs take the first step in their journey toward digitalization?

A: While enterprise companies are preoccupied with accelerating their digitalization roadmaps, many SMEs are in the initial phase of this transformation. Instead of being an adversity, however, SMEs are uniquely positioned to observe from complications encountered by early adopters and piggy-back from proven solutions at their benefit. Nevertheless, digitalization implies and demands different technologies and processes for each industry and organization. As such, companies should begin their digitalization journey by performing a value-chain audit to identify differentiated processes as needed to quickly identify outstanding needs and performance gaps; thereby creating expectations and setting the pace for a larger digital transformation.

Since a value chain is an end-to-end process of how a product or service makes it to the market; organizing operations around value chains, as opposed to functions, is critical in developing organizational agility consistent with customer experiences. Currently, many links of the global value chain remain manual processes have blind spots, are not data-driven which could lead to inconsistent consumer experiences. Consequently, value chains should be considered a focal point for digital intervention with appreciable returns irrespective of company size. 

Simultaneously, companies should be concerned with building a flexible and scalable technology core from the get-go. Implementing a cloud native approach facilitates this objective by helping companies develop and deploy applications that not only assist the initial development phase, but also enables contributors to release updates quickly and consistently across all channels.

That said, SMEs stand to benefit from a competent technology partner during their transformation. A healthy partner can enable enterprises to move quickly in their digital endeavors using best-in-class resources.

 

Q: How are HCL Technologies’ sustainable objectives helping develop a greener technology ecosystem in Mexico? 

A: HCL Technologies’ sustainability initiatives focus on four main areas: Renew Ecosystem, Redefine Workplace, Responsible Business and Repay Society. These priorities have led to the generation of several sustainability measures. For example, at the World Economic Forum 2022, HCL Technologies announced its commitment of US$15 million to address global freshwater insecurity. These funds will be used over five years to support water-focused entrepreneurs to drive innovation in freshwater resource management.

HCL Technologies has also stepped up its climate commitments. In a continued effort to reduce the company’s climate impact, HCL Technologies signed The Climate Pledge and received validation from the Science-Based Targets Initiative (SBTi). Furthermore, HCL Technologies has sought to support the Task Force on Climate-related Financial Disclosures (TCFD).

 

Q: How is 5G contributing to improving customer experience and optimizing older processes?

A: As a disruptive technology, 5G network technology, presents HCL Technologies with a pivotal opportunity to not only augment our services, but our business strategy as well. On this account we have invested heavily on the integration of this technology internally and customer-facing solutions. Mexico has strong potential for this technology, especially now that there have been numerous investments offering a more diversified product. 

 

Q: What are HCL Technologies’ expansion plans for Latin America in the short term?

A: The growing emphasis on core competencies and increased efficiency is driving the Latin American IT services industry. HCL Technologies has a strong presence in Latin America and aims to modernize old infrastructure, provide world-class security and guide businesses through the digital transformation process. With over 6,000 associates, Latin America is a strategic location for HCL Technologies.

We are also expanding our alliances with technology suppliers and digital accelerators to co-create breakthrough solutions for digitally ambitious businesses. The company is also investing in the local workforce through academic alliances, helping us build a fantastic talent pool to provide the best service in Latin America. We have been recognized as the best employer in 17 countries, including Mexico, Brazil and Guatemala.

 

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age.

Cinthya Alaniz Salazar Cinthya Alaniz Salazar Journalist & Industry Analyst