Rajeev Gupta
Head Nearshore Latin America and Country Head Mexico
Tata Consultancy Services
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View from the Top

Business-Academic Collaboration Developing Mexican Tech Talent

By Alfonso Núñez | Mon, 04/04/2022 - 11:45

Q: How is Tata Consultancy Services (TCS) expanding its presence throughout Mexico?

 

A: We have seen double-digit growth for a number of years in Latin America and Mexico. We have over 23,000 associates across nine countries in Latin America and our largest workforce is in Mexico, where we have surpassed the 10,000-associate mark. This growth was based on the transformation and value that our customers receive regionally and globally. We have over 180 customers in Mexico for whom we are increasingly growing and transforming through the 5,000 consultants in Guadalajara, almost 3,000 in Queretaro and over 2,000 in Mexico City. These three cities are our main hubs in Mexico and soon we will expand to Monterrey.

In Queretaro, our Threat Management Center provides cybersecurity services to customers in Mexico, Latin America, North America and Europe. Cybersecurity includes detection services, response services, incident management, on-demand cyber-vigilance services and threat management across the IT and cloud ecosystems. All of this is thanks to the talent that is native to Mexico and the experts we are attracting from across the globe. We are invested in developing our talent and offering all of our associates the opportunity to create a better future together. And for that, we have received some of the top industry acknowledgements such as Top Employer (for the seventh year in a row) and being named one of LinkedIn’s 25 best companies to develop a career in Mexico, a Socially Responsible Company by CEMEFI and many others. We expect to scale up this combination and add even more complex cybersecurity services in the future.

 

Q: How do the services clients are seeking in the region differ from those of other TCS threat management center customers?

 

A: We are seeing a rise in hybrid working environments because a large element of work is now being done through cloud services. We use a platform called SBWS -Secure Borderless Workspaces- that enables 10,000 people to work remotely. But with this digital transformation, we are seeing a rise in attacks across cloud sites, access sites, data sites and applications, among others. There have been many incidents for large companies in Latin America and the EU, so cybersecurity is becoming a top priority not just for CISOs but for CEOs across different industries. Data security is becoming a business priority beyond a security point of view, which is why we invested in setting up a Threat Management Center focused on bringing the best global practices and talent from across the globe to a single location. In the center, we can create, scale up, innovate, research, develop and partner with ecosystem players, such as startups and universities, to create an innovation network in a single place that provides services globally.

 

Q: How have collaborations with local universities and governments strengthened TCS’s presence in Mexico?

 

A: For TCS, talent is the only asset. Our global priority is to not just recruit but to train talent in high-end digital skills, which we are doing through collaborations with top universities. We have alliances with over 130 public and private universities in Mexico to engage students as soon as they graduate. Through our Early Talent Program, we work collaboratively with university students by training them on industry-relevant topics so that when they graduate, they have relevant digital skills. We are on the board of multiple universities in Mexico where we co-design curriculums depending on current and future industry needs. Our programs, such as goIT and Women in IT, help to incorporate fresh talent, increase diversity and promote engineering IT as a discipline among women. Universities are playing an important role in the future of TCS, the country and the product ecosystem.

 

Q: How can Mexico build a reputation for innovation as the country is primarily considered a manufacturing hub?

 

A: The world is extremely interconnected in terms of talent. For example, TCS has 10,000 people who work together on virtually every project and receive global exposure, which provides a significant advantage in the cultivation and communication of an innovation mindset. Innovation is about changing mindsets; it is not just about working on new tools or processes but about encouraging people to think differently within a collaborative team to come up with new solutions and build technology around them. We create a mindset where employees take risks and are not afraid of failure, so they can learn and continue moving forward. TCS views innovation as an investment rather than an expense. Innovation is a part of our company DNA and we seek to accompany our customers through this path as well.

 

Q: How will your collaboration with CEMEX accelerate the latter’s digital transformation?

 

A: We believe in growth and adaptation for our customers. We are growth and transformation partner for our customers, transforming not just technology but their overall business model. Whether we provide agile cloud automation, AI, multiple technologies or IoT, at the end of the day, we are working with our customers to incorporate new technologies, improve their services and expand their geographical presence using technology.

For CEMEX, we proposed a digital transformation that improves the experience of their more than 40,000 employees globally. We are using TCS Cognix, an AI-based suite, to integrate CEMEX’s global systems to create a clear path toward digitalization and transform their employees’ experience. During the first phase of the program, we are focusing on streamlining and digitizing their processes globally by creating a 360-degree view of CEMEX’s experience. We also have a channel that will allow this experience to be more digital, flexible, scalable and global.

 

Q: What is the future of neural manufacturing for Mexico and Latin America and how can governmental bodies contribute to its adoption?

 

A: We perceive that every industry is becoming more intelligent and digital. The future of the manufacturing industry is neural manufacturing, for which we offer a cognitive enterprise model. We offer an AI and automation-driven model that enables autonomous behavior through a new intelligent information center. Companies are more connected as there is no industry that is working on its own. We help manufacturing industries to connect to value chains to enable visibility among partners and enable purpose-centric collaborative ecosystems.

Purpose-centric sustainability is becoming an extremely important part of the manufacturing industry. This is where our co-innovation network brings in startups, universities and multiple different stakeholders to our customers to work on sustainable innovation.

 

Q: How is TCS participating in global sustainability efforts through its operations and services?

 

A: We are working with customers to support global sustainability efforts by using technology to empower local communities and allow them to be self-reliant. We have an alliance with Jaguar Racing Partnership that is focused on sustainability, research and investment to improve EVs. Sustainability for us and our customers is not just a tick-mark; it is a competitive advantage compared to an operationally linear business model that is always being disrupted. We are working on developing more inclusive, local and no-carbon models.

Alfonso Núñez Alfonso Núñez Journalist & Industry Analyst