Harvesting and exploiting data through automation has allowed businesses to optimize their operations by creating new revenue sources and clearing a pathway to innovation. To facilitate this transition, business software firm BMC introduced the Autonomous Digital Enterprises model, which seeks to place software at the center of a corporate strategy focused on agility, customer focus and know-how to support innovation and grow. During BMC’s Day Mexico event, the company shared multiple success stories to showcase how its digital models and feedback strengthened local businesses such as Liverpool, Grupo Salinas and Advanced Information Systems (AIS).
Most companies have yet to automate their operations as thoroughly as technology allows, leaving them running data-driven operations with a large number of staff, decades-old legacy systems and other costly infrastructure. A data-driven business creates value from and monetizes assets by making data central to the business, prioritizing robust analytics capabilities and supporting a systematic approach to data strategy, architecture, operations and execution. According to BMC, to start this process, companies should focus on providing a transcendent customer experience, automating everything and using enterprise DevOps and adaptive cybersecurity.
Transcendent customer experience has become a must after the digitization process elevated customer demands worldwide. It is no longer enough to sell a product; there has to be an impact in doing so. By implementing technology, companies can deliver an omnichannel, multimodal, cloud-first experience powered by AI to give customers and employees what they need by making technology feel more human while leveraging analytics for a frictionless experience.
Organizations can efficiently scale up by deploying automation across the data center, which also becomes a tool to free up employees from mundane tasks and lower costs while improving customer interaction. Finally, managing the growing risk landscape that has “far exceeded the capacity for manual human intervention” by automatically mitigating new and evolving threats can further facilitate managing the challenges of talent scarcity, remote work and explosive connectivity, according to BMC.
To truly capitalize on technology, businesses must work hard to leverage innovation by identifying the challenges and demands of the market. BMC suggests using Control-M 21, which helps manage the orchestration framework, increase operational efficiency and improve self-service and collaboration.