Aarón Porraz
Grupo Tecno
Juan Carlos Lovo
Grupo Tecno
View from the Top

Integrating Technology in New Digital World

Wed, 02/21/2018 - 12:13

Q: What role do companies like Grupo Tecno play as technology integrators?

JL: Technology integrators play an important role in the implementation of this new digital world. Integrators need to understand technology itself, technology providers, technology trends and other relevant players such as carriers. Today, when you think about technology, you have to consider how this is going to fit into the technology architecture, which includes cloud solutions, information storage, servers, hybrid solutions and so on. We provide high-availability solutions. 

Q: When it comes to digitalization, how do entrepreneurial entities view your services?

AP: In general, it is not yet clear how companies will embrace the transformation that the digital revolution will bring. There is not a single cloud solution that solves every need a company may have. At first, the cloud service was not that popular because people could not fully understand the concept. Although its acceptance has increased, I do not believe it will become the only solution for companies. Big corporations will not move all their data to the cloud. They will favor a hybrid model. The cloud offers high yields for suppliers. It is beneficial for service suppliers and for clients. 

When it comes to asking what is the real value we can provide in the cloud, as a company we can identify three services: Infrastructure as a Service (IaaS), Software as a Service (SaaS) and Platform as a Service (PaaS). With these three options, clients can have the total of their operations anywhere in the world but they must be able to obtain reports and gather information according to their own standards. Customers also need to be certain that their information is safe from external attacks. To provide all these guarantees, we have a Network Operation Center (NOC) to monitor our clients and we are on our way to implementing our own Security Operations Center (SOC). 
JL: Although our offering has been well-received by the Mexican business community, SMEs will favor the cloud due to costs. Still, moving to the cloud is a process that 
requires consultancy services, a definition of what is going to be moved, how to control all the information in the cloud and what kind of controls will be set. 

Q: What are the challenges associated with changing the company’s business model?

JL: It is an important challenge since it entails changing the DNA of the company. When you have a business based on selling physical products for so many years, the need for change is sometimes hard to understand. Also, when considering how to scale up financially, you need to take a different approach. We will work toward having a hybrid business model.

Q: What business opportunities does Grupo Tecno detect in the implementation of Smart Cities in the country?

JL: When you talk about Smart Cities, you talk about a significant number of devices that act as sensors. We have already worked on similar projects. In 2012, we participated in the design of two prisons in the country where we implemented a large number of devices and sensors that act similarly to a how Smart City would function. In the end, it is a matter of technology architecture. 
AP: Unfortunately, in Mexico, Smart Cities have a strong opponent called corruption. Today, generating a safe and smart city is technologically possible. For instance, Mexico City boasts about having 13,000 security cameras. These cameras are monitored through the Control, Computing and Communication Centers (C4). However, the security system works only when a crime has been committed. In a safe and smart city, these cameras would help you prevent crimes. We believe that the concept of a smart and safe city will take shape in the future. However, for it to happen we need the authorities to provide juridical certainty.