Digital Work Tools Drive Stress,Companies See Mental Health Gains

The rapid adoption of digital tools and remote work has boosted business continuity but raised concerns over employee mental health. During a webinar hosted by Betterfly on Sept. 9, specialists highlighted that 75% of Mexican workers are at risk of hyperconnectivity, a condition linked to rising stress and anxiety levels.

“Being always connected does not equate to higher productivity. The challenge is learning to use technology effectively, with clear disconnection policies and safe spaces that protect team mental health,” said Lina Vanegas, Head of Marketing, Betterfly.

Since the widespread adoption of telework, stress levels have increased by 45%, while more than 40% of employees report anxiety or depression from blurred boundaries between personal and professional life. Experts noted that 82% of companies integrated new technologies since 2020, and 64% now include digital applications in employee benefits programs. However, the same digitalization has eroded traditional work schedules and spaces, contributing to burnout and presenteeism, employees physically present but unable to perform effectively.

Research from the International Labour Organization (ILO) and WHO underscores the tangible benefits of prioritizing mental health, cites the press release. Companies with structured wellness programs can increase productivity by up to 40%, reduce absenteeism by 50%, and lower staff turnover. Financially, every peso invested in mental health generates a return of MX$4 (US$0.22) to MX$5. 

The cumulative effects of digital saturation manifest in mistakes, poor concentration, irritability, social isolation, and physical exhaustion. During the webinar, it was noted that 61% of remote workers feel disconnected or lonely, a factor that diminishes internal cohesion and collective motivation. “Behind lost productivity are signs such as indifference, low energy, and an inability to disconnect mentally after the workday,” Vanegas added.

Beyond digital tools, organizational culture is critical. Experts stress that leadership must actively model boundaries, including limiting after-hours emails and meetings, providing psychological support, and implementing occupational health surveys like Mexico’s NOM-035 to detect early signs of stress and anxiety.

“The emotional health of employees is no longer optional; it is an ethical and legal responsibility. Companies that recognize this not only care for their workforce but also strengthen competitiveness and sustainability,” Vanegas said.

As hybrid and remote work becomes permanent, experts warn that unchecked hyperconnectivity, such as responding to messages at night or always being available, is unsustainable. For Mexican companies, the dual challenge is safeguarding mental health while maintaining business operations. Evidence indicates that investing in employee wellness is not a cost but a strategic advantage for the future of work.