Vertiv Opens Queretaro Hub to Boost Data Center Support

Vertiv inaugurated a new service operations center in Queretaro, Mexico. The facility aims to optimize support capabilities, maintenance, and spare parts management for data centers and critical digital infrastructure across Latin America.

“This new operations center in Queretaro allows us to be even closer to our customers in one of the most technologically dynamic regions of Latin America. Our objective is to strengthen local service with capabilities that support operational continuity and accompany the accelerated growth of data centers, colocation operators, and advanced industrial facilities in Mexico,” says Alex Sasaki, Vice President of Sales Latin America, Vertiv.

Queretaro has consolidated its position as the primary hub for data centers in the Bajio region. As digital transformation adoption increases across Latin America, the physical infrastructure supporting these operations faces proportional pressure. The market has transitioned toward advanced IT workloads driven by AI and high-performance computing.

These technologies demand high-density environments that require stricter energy and thermal management protocols than traditional data centers. In this scenario, infrastructure uptime becomes the critical performance indicator for colocation operators and advanced industries. Reliance on global supply chains for spare parts can represent an operational risk; therefore, locating an operations center with local inventory and on-site technical personnel mitigates unplanned downtime and optimizes the mean time to repair (MTTR) for commercial partners in the region.

The new service operations center integrates multiple technical facets designed for mission-critical support. The facility features infrastructure optimized for spare parts logistics to ensure immediate availability of essential components for power and thermal management systems.

From a technical perspective, the center is equipped to support high-density environments, a necessity for servers designed for AI and machine learning algorithms. These systems generate superior thermal loads, requiring highly specialized preventive and corrective maintenance that differs from standard IT management.

The facility reaffirms the company’s commitment to the evolution of the digital ecosystem in the Bajío region, says Gustavo Perez, Director of Market Development in Latin America, Vertiv. “We are strengthening the availability of specialized local support so that data center operators and advanced industries in the region have expert service, agility, and the integral experience that characterizes Vertiv,” says Perez.

The operation will be backed by a team of 50 specialized professionals. This talent pool facilitates the execution of complex professional services in the field and elevates the technical response standard available in the technology corridor of the country. The center will function as a central node in the regional network for Vertiv, facilitating maintenance and the implementation of strategic expansion projects for customers requiring rapid scalability.