Adaptive Solutions Key for Success in Dynamic Markets

Q: How would you describe the group’s position in the Mexican market, and what characteristics allowed it to position itself in the country?
A: Over the past 25 years, we have established ourselves as a long-term strategic partner in Mexico, especially in the financial and retail sectors. Our adaptability to continuous technological advances has allowed us to maintain a relevant position in this dynamic industry. We not only integrate comprehensive solutions in software, cybersecurity, digital marketing, and automation but also tailor our strategies to our clients' evolving needs, setting us apart and ensuring sustained, solid operations in Mexico.

Q: How does Stefanini Group ensure that its digital solutions align with the specific needs of the different sectors it serves? 
A: Our approach is based on deeply understanding each client's unique needs before proposing any solutions. We do not push proprietary technology except in specialized areas like banking software. Instead, we assess how our capabilities in infrastructure, cybersecurity, and automation can specifically align with each sector's goals. This allows us to develop tailored solutions that truly drive our clients' growth and strengthen our long-term relationships.

Q: What key challenges are you helping clients to address? 
A: We use technology to help our clients address two fundamental challenges: operational efficiency and business growth. Internally, companies seek to be more agile and effective. We advise them on adopting and optimizing technologies to achieve these goals, distinguishing between trends of real value and those that are merely hype. We also enhance our clients' ability to accelerate product launches, helping them reach the market faster and more effectively, which translates to a clear competitive advantage.

Q: What differentiates Stefanini Group from other digital service providers?
A: Our customer proximity and flexibility are key differentiators. We focus on listening to and understanding each client’s needs, adapting our processes and decisions to respond with agility and without bureaucratic obstacles. Our management team, from country managers to operations directors, has the autonomy to act quickly to ensure that our solutions go beyond generic approaches and fully align with each client’s specific objectives. 

Q: How are Mexican companies integrating AI into their business models, and how is  Stefanini Group helping them capitalize on the opportunities this technology brings? 
A: Mexican companies are exploring the potential of AI, especially in the B2B market, but effectively applying this technology remains a significant challenge. Stefanini Group helps them translate AI hype into tangible results by offering robust, tailored solutions for their operational environment. We not only promote end-user adoption of AI but also work on the practical implementation of these tools to optimize processes and enhance market responsiveness, resulting in greater efficiency and competitiveness.

Q: What changes in cybersecurity are you observing in the country, and how is Stefanini Group responding to these challenges?
A: The acceleration of digitalization post-pandemic has made cybersecurity much more important because the volume and exposure of data are higher than ever. We are responding to these challenges with a significant cybersecurity investment in Mexico, close to US$10 million, and we are certifying specialized security service centers. We incorporate AI into our cybersecurity services, understanding that this technology not only strengthens defense but is essential to counter adversaries who also use it. This allows us to anticipate threats with speed and precision, positioning us as leaders in this sector.

Q: What expansion and development plans is Stefanini Group carrying out to strengthen its position over the next 12-18 months?
A: We are driving a combined growth approach, integrating both strategic acquisitions and organic expansion. Over the past decade, we acquired over 50 companies, and our appetite for investment remains strong in Mexico and Latin America. In the next 12 to 18 months, we will acquire companies that add significant value to our portfolio and strengthen our presence in key sectors. Mexico is a priority market for us, not only due to its size and relevance but also because of its strategic position in nearshoring-focused services, making this country a central destination for our growth investments.

Q: What aspects is Stefanini Group prioritizing to achieve these goals?
A: Our strategy is based on three key factors. First, organic growth is fundamental. We plan to expand our local market coverage, primarily serving the financial, retail, and industrial sectors while exploring new areas. Second, we are prioritizing strengthening Mexico as a hub to capitalize on nearshoring, leveraging local talent and proximity to the US market. Mexico is a strategic location, not only because of its geographic advantages but also because of the economic benefits it offers, such as the ability to export tech services on a large scale, which helps protect our revenue against currency volatility. Finally, inorganic growth remains a pillar. We will continue acquiring companies that strengthen our position in the regional market and complement our capabilities in Latin America.