Integral Health Services are the Future of the Industry

Q: How will Dedalus software and its approach to healthcare transform Mexico’s health services?

A: Dedalus is no longer focusing only on the information generated during diagnosis and treatment. We have started to integrate processes to manage the demand for services that are essential in private and public hospitals. We have also started to integrate diagnostic and treatment solutions at the hospital and clinical level.

In 2021, we made a big leap through the acquisition of software from DXC Technologies, a company that had been present in Mexico for about six years. We are managing digital transformation through new technology.

Q: How is your company’s software adapted to the different needs of your clients?

A: We unify solutions into a single healthcare ecosystem, which requires strategy and investment. In 2021, Dedalus had revenue of about €770 million (US$790.5 million) and allocated 38 percent of it to R&D to new technologies and software.

With every acquisition, we also adopt the best qualities of each company into our own services to guarantee the standardization of these solutions and the non-obsolescence of this technology as a fundamental link in supply chain management. This is possible thanks to Dedalus’ continuous training, innovation and growth.

Q: How do care providers participate in the development of a solution for their care setting pre-performance?

A: Healthcare provision is the most difficult industry in the world because it requires interdisciplinary skills that are sometimes hard to manage. Health professionals also have to collaborate with insurance companies, accountants, administrators and other specialists to provide a satisfactory and integral service.

It is essential that the patient has the best experience possible. This is where we make a difference. For example, during the COVID-19 pandemic, we started performing triage remotely so the patient would not have to travel from home for certain treatments.

Q: How have you innovated to make your solutions more user-friendly and how has that helped you to capture more business?

A: We discovered and rediscovered areas of opportunity to improve services during the COVID-19 pandemic, which allowed us to guarantee care regardless of a crisis. We adopted telemedicine and the electronic signature, while also building the legal framework that would facilitate the use of technology. We also developed products for doctors who wanted to work remotely to avoid exposure to COVID-19.

Q: How does Dedalus use the data generated from its software solutions to improve its own performance while identifying health trends?

A: Patient information can be anonymized and shared so medical professionals can give second opinions, helping the patient obtain more information while helping the doctor make a better decision. We focused on interoperability and interconnectivity to facilitate the safe exchange of information, following our own innovative vision.

Q: The company mentions that the “continuum of care” is one of its main differentiators. How does this principle make a difference in your operations?

A: This concept allows the company to provide support based on information and technology to take care of the patient throughout their life. When they are born, we register their social security number or social identity number and provide them with services for continuous prevention throughout their lifetime. These prevention programs are based on data, information and analysis and tailored to each individual.

Q: How are you marketing the company to differentiate it from the competition?

A: We are positioning ourselves as an information technology company that provides an integral health ecosystem to address everything that involves healthcare. We provide all necessary tools so patients can interact with institutions, doctors and even selected family members. We look at the whole ecosystem that surrounds healthcare, including the patient’s social activities. We give patients the information they need to stay healthy and the tools to make the best decisions about their health.

Q: How does Dedalus apply its services in Mexico, considering all the different regions and lifestyles inside the country?

A: In Mexico, we started with situational diagnostics, analyzing its population size, health institutions and political issues. We observed that the demand for services is extremely large. Each of Mexico’s 32 states has its own ecosystem, traditions, habits and ideas. We had to perform a market and infrastructure analysis to understand what is installed in each state in terms of infrastructure and public and private hospitals. With this information, we were able to offer problem-focused solutions focused on the specific needs of each client.

It took us over a year to position our value proposition. Our Latin American strategy is enforced by a regional director for all Latin America and directors for four Latin American segments: North, Central and South America and Brazil, which is always managed independently. Mexico has always spearheaded medical R&D and it now gives us the opportunity to be a reference for success. We have teams dedicated to the management of Mexico’s public and private sectors.

Q: How is technology disrupting the healthcare sector and what opportunities does it still have to boost tech use?

A: We have interoperability solutions that allow us to interact with the entities that make up the health ecosystem. Our tools are integration engines that communicate with subsystems our clients already have. We also offer AI products for better decision-making, electronic clinical records, hospital administration and management software and data management tools to analyze all available information for strategic planning and budget decisions.

Dedalus promotes Digital Transformation in Healthcare as discovering new ways to give the patient the best experience and attention while interacting with a health provider that uses our technology.  

Dedalus Group is the leading healthcare and diagnostics software provider in the EU and one of the largest in the world. Its innovative framework of process-oriented solutions enables the digital transformation of countrywide healthcare systems.