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By Eric Rossati - Tue, 10/17/2023 - 11:00
Today’s customers are focused on experience. Eric Rossati looks at some tools to help brands deliver on expectations and reap the subsequent rewards.
https://mexicobusiness.news/tag/csat
More E-Commerce & Retail
By Mariana Allende - Wed, 10/11/2023 - 12:21
Controlling every stage of the customer experience is the most important part of a company’s strategy, says Mariano Oriozabala, CEO, Infracommerce.
By Tomás Lujambio - Wed, 10/04/2023 - 09:00
Users expect 100% digital and personalized experiences; those that do not meet these expectations may lose ground, says emBlue’s Daniel Soldan.
By Pablo Estévez Hinojosa - Wed, 08/03/2022 - 10:00
Messaging is king and the best practice is to place your entire customer journey on messaging platforms, writes Pablo Estévez.
