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2024: Transformation and Prospects for Physical Retail
By Francisco Álvarez - Fri, 01/12/2024 - 17:00
Physical retail in Mexico is at an exciting juncture, with new trends set to benefit those retailers who embrace them, writes Francisco Alvarez.
https://mexicobusiness.news/tag/customer-experience
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The Path to an Innovative Payments Industry
By Héctor Cárdenas - Wed, 12/06/2023 - 11:00
Three fundamental elements are needed to enhance online payment services: expansion, security, competition. Hector Cardenas provides the details.
 Buen Fin a Reminder to Merchants to Offer More Payment Options
By Karen Herrera - Mon, 11/13/2023 - 13:00
Flexible payment terms are becoming a necessity and merchants who start early establish greater credibility with consumers, writes Karen Herrera.
The Power of CX: Riding Mexico's E-Commerce Surge
By Héctor Cárdenas - Wed, 06/21/2023 - 12:00
Consumers need to feel valued and that means ensuring that their purchasing experience online is easy, interesting and safe, writes Héctor Cárdenas.
An Inclusive and Safe Digital Economy Is Our Goal
By Héctor Cárdenas - Mon, 12/12/2022 - 13:00
Two critical factors could help expand the reach and growth of the digital economy in Mexico, Hector Cárdenas explains.
How to Build Customer Trust With Customer Data Management
By Diego Páramo - Wed, 09/28/2022 - 11:00
People’s focus has shifted to the stewardship of the data and one of the best ways to manage this data is through a CDM platform, writes Diego Paramo.
The Future of Customer Experience: Technology and Trends
By Tavo Zambrano - Thu, 03/10/2022 - 15:00
It is not only social media that will determine the future of this sector, but also the ‘wow’ moments, writes Tavo Zambrano.