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By Adriana Alarcón - Thu, 04/25/2024 - 16:42

To stay competitive, companies must integrate online and physical channels seamlessly, as customers are becoming increasingly demanding.

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Tue, 04/09/2024 - 08:30

With third-party cookies on the way out, companies must build new relationships using a solid first-party data strategy, writes Julian Coulter.

https://mexicobusiness.news/tag/zendesk

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By Sofía Hanna - Wed, 05/03/2023 - 17:32

AI can improve customer experience (CX) but has risks. A proactive approach can mitigate those risks by adjusting AI systems in response to data.