Disconnect Between Executives and Front-Line Workers: Dayforce

A Dayforce report emphasizes the crucial role of managers in tackling challenges faced by front-line workers who directly interact with customers or handle essential operational tasks. The report identifies a significant disconnect between executives and these workers, with only 62% of front-line employees feeling their challenges are understood, despite 83% of executives believing they grasp the issues.

The report reveals that 70%-80% of the workforce is non-desk-based, underlining the need for better support and resources for managers. Key issues include high turnover and scheduling inefficiencies, with 86% of workers considering leaving for better scheduling options. The report advocates for enhanced managerial support to improve scheduling flexibility, career development, and overall performance.

Building a strong organizational culture and fostering connections between managers and front-line workers can mitigate labor issues and ensure business continuity. Although 90% of executives report feeling a strong connection to their employees, only 72% of front-line workers share this sentiment, indicating a need for improved employee experience initiatives.

Training accuracy and consistency are vital for boosting performance and retention, according to an Intertek Alchemy report. Additionally, addressing mental health needs is crucial, as front-line workers face higher stress levels. Educating employees about available mental health resources can help to address these challenges.