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By Carlos Martinez - Thu, 08/07/2025 - 07:00
Using synthetic customers and GenAI, companies can accelerate innovation, reduce costs, and improve customer experience, writes Carlos Martínez.
https://mexicobusiness.news/tag/customer-centricity
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By Fernando Lledó - Tue, 11/26/2024 - 10:00
Customer centricity means innovating across platforms to welcome critical signals – and actively listening to them, writes Fernando Lledó
By Olivier Bouvet - Wed, 08/14/2024 - 14:00
It’s crucial to focus on people and processes to ensure customer-centric transformations and improvements, writes Olivier Bouvet.
By Héctor Soto - Tue, 11/28/2023 - 18:27
Manuel Centeno of Yalo urges businesses to embrace AI, likening its importance to having a website—crucial for thriving in the digital era.
By Tomás Lujambio - Thu, 11/23/2023 - 10:11
A genuine digital transformation involves the seamless integration of digital services from start to finish, says Blackfin Corp’s Carlos Henriquez.
By Tomás Lujambio - Fri, 11/17/2023 - 09:00
Agility, responsiveness, and adaptability are paramount in today's fast-paced digital landscape, says Anurag Mehta, CEO of SkillNet Solutions.
By Anmol Motwani - Thu, 08/17/2023 - 12:51
From empowering young professionals in the oil and gas industry to unveiling cutting-edge tech boot camps, explore the workforce landscape.
By Sofía Hanna - Thu, 06/08/2023 - 09:09
Mexican businesses are embracing the omnichannel model to meet the evolving needs of digital buyers, according to studies by AMVO and Adyen.
By Derek White - Mon, 10/03/2022 - 09:00
The financial ecosystem must operate in a more open, connected and customer-centric way to build trust in the new digital era, writes Derek White.
By Francisco Álvarez - Tue, 04/27/2021 - 09:11
Digital channels, new generations and the rise of e-commerce in 2020 have led brands to seek to establish a closer relationship with their buyers.
