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By Diego Valverde - Tue, 11/11/2025 - 10:00
Infobip targets Mexico as a priority market, leveraging WhatsApp Business for AI-driven, omnichannel B2C communication across Latin America.
https://mexicobusiness.news/tag/customer-engagement
More E-Commerce & Retail
By Mariana Allende - Thu, 10/16/2025 - 09:34
AI agents enhance client loyalty and provide Latin American businesses with the visibility they need to grow, says Zendesk’s Alan Schulte.
By Diego Valverde - Thu, 08/28/2025 - 16:15
In Mexico, cashback is no longer a cost. It’s the foundation of a Financial Media Network, says Raphael Kappeler, Founder, Reworth
By Thiago Goncalves - Wed, 08/20/2025 - 08:30
Conversational AI is transforming customer service in Mexico by providing continuous, personal, and contextual support. Thiago Goncalves explains.
By Patrick Lassauzet - Wed, 08/13/2025 - 07:00
In a competitive e-commerce environment, one single truth stands out: Genuine connection is the greatest differentiator. Patrick Lassauzet explains.
By Diego Valverde - Tue, 07/29/2025 - 10:20
Operational clarity, combined with real-time data integration across channels, enables smarter decision making, says Infobip’s Janeth Rodriguez.
By Marco Gelosi - Fri, 07/04/2025 - 06:00
AI is revolutionizing fashion retail, integrating personalized styling, robotics, generative marketing, and unified commerce, writes Marco Gelosi.
By Diego Valverde - Thu, 06/26/2025 - 09:13
This week, satellite internet aids Mexico’s disaster response, Morelia modernizes policing with cloud tools, and insurers digitize to cut costs.
By MBN Staff - Fri, 05/23/2025 - 09:25
DELI Group advances in Latin America with a Mexico launch centered around office and school supplies and local market expertise.
By MBN Staff - Wed, 05/14/2025 - 10:21
Mexican banks are strengthening their role in sustainable finance by aligning with ESG standards and expanding green financial products
