Loading...

Loading...

Smooth Returns Critical to Customer Satisfaction
By Antonio Gozain - Fri, 01/20/2023 - 09:00
In a tight-margin, competition-driven market, reverse logistics play an essential role in businesses’ success.
https://mexicobusiness.news/tag/customer-experience
More Entrepreneurs
An Inclusive and Safe Digital Economy Is Our Goal
By Héctor Cárdenas - Mon, 12/12/2022 - 13:00
Two critical factors could help expand the reach and growth of the digital economy in Mexico, Hector Cárdenas explains.
The Logistics Game: The Relevance of Live-Tracking
By Iñaqui De La Peña - Wed, 11/23/2022 - 10:00
Clients need to see last-mile logistics as a critical area for innovation. That's one important reason for live-tracking, writes Iñaqui de la Peña.
Cloud is Already a Determining Factor for Success in Business
By Luis Velasco - Wed, 11/09/2022 - 12:00
The growth of the cloud in Latam is a result of the higher awareness of the benefits it brings to organizations and customers, writes Luis Velasco.
How to Build Customer Trust With Customer Data Management
By Diego Páramo - Wed, 09/28/2022 - 11:00
People’s focus has shifted to the stewardship of the data and one of the best ways to manage this data is through a CDM platform, writes Diego Paramo.
Long-Term Brand Relevance
By Kelly Kroger - Wed, 09/14/2022 - 12:00
How does a brand maintain its relevance with customers over generations? The answer lies where it always has and always will. Kelly Kroger explains.
Give Your Brand to the People: Brand Crowdsourcing
By Jorge Lara - Mon, 08/01/2022 - 15:00
By giving your brand to the people, you can accelerate the process of trial and error and grow faster in branding, users or sales, writes Jorge Lara.
New Logistics Challenges for Businesses in 2022
By Iñaqui de la Peña - Mon, 04/11/2022 - 16:00
Despite likely changes in consumption habits, logistics should remain a priority. Iñaqui de la Peña reviews the scenarios companies could encounter.
The Future of Customer Experience: Technology and Trends
By Tavo Zambrano - Thu, 03/10/2022 - 15:00
It is not only social media that will determine the future of this sector, but also the ‘wow’ moments, writes Tavo Zambrano.
Maersk Reinvents Logistics Customer Experience With Digitization
By Pamela Benítez - Mon, 01/24/2022 - 13:11
The company improved its website to fasten logistics bureaucratic processes through automation and predictability technology.