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By Francisco Hernandez - Tue, 08/04/2026 - 05:30
Aligning operational capacity with commercial growth protects customer experience, retention, and business value, writes Francisco Hernández.
https://mexicobusiness.news/tag/customer-retention
More Finance & Fintech
By Duncan Randall - Mon, 06/08/2026 - 12:41
Mexico’s cash-heavy economy could limit World Cup business opportunities for small merchants, Kuvasz warns.
By Eliza Galeana - Wed, 06/03/2026 - 19:30
Mexican consumers are becoming more selective with their spending. Companies are missing opportunities without an integrated business infrastructure.
By Adrián Álvarez del Castillo - Thu, 05/14/2026 - 06:00
Customer value is an organizational capability, not just a metric, driven by trajectories and differentiated decisions, writes Adrián Alvarez.
By Diego Valverde - Wed, 04/22/2026 - 13:15
Daisytek drives circular tech and trade-in programs to extend lifecycles, attract consumers, and boost revenue in mobile
By Mariana Allende - Wed, 02/25/2026 - 16:45
In 2025, post-purchase operations become key to e-commerce profitability, according to Reversso.
By Jovanni Juárez - Mon, 12/08/2025 - 06:30
Customer-centricity demands listening to real-time customer signals and acting on the customer agenda to drive loyalty, writes Jovanni Juárez.
By Luis Hernandez - Fri, 12/05/2025 - 08:30
Luis Hernández tells the transformational story of a family logistics company facing a dim future until the digital lightbulb brightened its horizons.
By Agostina Luzzi - Tue, 08/19/2025 - 07:00
Brands must use a simple, consistent message across all platforms to break through the advertising clutter and build trust, writes Agostina Luzzi.
By MBN Staff - Tue, 08/12/2025 - 11:35
Alsea’s 2Q25 digital sales hit MX$7.7 billion, 38.6% of total, driven by efficiency, segmentation, pricing, loyalty programs, and home delivery.
By Juan Ignacio González Gómez - Fri, 08/08/2025 - 09:00
Discussing operational efficiency in insurance may sound technical, but at its core, it is a conversation about people. Ignacio González explains.
