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By Jovanni Juárez - Mon, 12/08/2025 - 06:30
Customer-centricity demands listening to real-time customer signals and acting on the customer agenda to drive loyalty, writes Jovanni Juárez.
https://mexicobusiness.news/tag/customer-retention
More Finance & Fintech
By Luis Hernandez - Fri, 12/05/2025 - 08:30
Luis Hernández tells the transformational story of a family logistics company facing a dim future until the digital lightbulb brightened its horizons.
By Agostina Luzzi - Tue, 08/19/2025 - 07:00
Brands must use a simple, consistent message across all platforms to break through the advertising clutter and build trust, writes Agostina Luzzi.
By MBN Staff - Tue, 08/12/2025 - 11:35
Alsea’s 2Q25 digital sales hit MX$7.7 billion, 38.6% of total, driven by efficiency, segmentation, pricing, loyalty programs, and home delivery.
By Juan Ignacio González Gómez - Fri, 08/08/2025 - 09:00
Discussing operational efficiency in insurance may sound technical, but at its core, it is a conversation about people. Ignacio González explains.
By MBN Staff - Tue, 08/05/2025 - 13:50
Grupo Televisa merges Izzi and Sky, boosting profits 38% and savings by US$400million, but faces subscriber losses in a tough streaming-driven market.
By MBN Staff - Wed, 04/23/2025 - 11:07
Atento strengthens its Mexican presence with a digital transformation model for insurance, integrating AI, automation, and process optimization
By Shelley Pursell - Fri, 02/21/2025 - 07:30
AI is transforming businesses. Shelley Pursell shows how companies are strategically adopting AI for growth and competitiveness.
By Hector Cobo - Fri, 02/07/2025 - 06:00
Héctor Cobo looks at how generative AI and advanced analytics are transforming businesses in Mexico, including challenges and opportunities.
By Fernando Padilla - Thu, 01/16/2025 - 08:00
Fernando Padilla outlines four key strategies to improve your sales and achieve successful results.
