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By Javier García Iza - Thu, 11/20/2025 - 06:30
Follow the money, don't chase it: To achieve 'infinite marketing ROI,' focus on customer satisfaction and quality, writes Javier García Iza.
https://mexicobusiness.news/tag/customer-satisfaction
More Finance & Fintech
By Nick Grassi - Wed, 11/19/2025 - 06:00
Open banking is the financial sector's future. To survive, banks must invest in APIs, data security, and fintech collaboration, writes Nick Grassi.
By Fernando Lledó - Thu, 10/09/2025 - 07:00
A customer-centric approach is vital in healthcare as strategies like personalization and trust drive loyalty and growth, writes Fernando Lledó.
By MBN Staff - Tue, 09/30/2025 - 16:55
Mexico’s proposed tariffs of up to 50% on Chinese cars could force half of the 30+ brands out of the market, J.D. Power Mexico warned
By Mauricio Torres Echenagucia - Wed, 09/03/2025 - 06:30
AI-driven observability is the next step in automation, turning reactive IT into proactive systems, writes Mauricio Torres Echenagucia.
By Erick Diaz - Wed, 08/20/2025 - 07:00
A strong employee experience is the foundation of a great customer experience, leading to increased profitability and loyalty, writes Abraham Diaz.
By Eric Rossati - Wed, 07/09/2025 - 08:30
Traditional CRMs store data; modern CRMs act on it using AI to unify operations for proactive customer experiences, writes Eric Rossati.
By Sebastian Romo - Wed, 07/09/2025 - 07:30
True innovation isn't just buying technology, it requires clear methodologies, consistency, and a focus on human prosperity, writes Sebastián Romo.
By Gabriel Aparicio - Fri, 05/30/2025 - 06:30
Outsourcing non-core functions helps Mexican companies cut costs, reduce risk, and focus on growth and core operations, writes Gabriel Aparicio.
By Aura Moreno - Fri, 05/23/2025 - 11:20
WeWork focuses on people-centered spaces, flexibility, community, and expansion strategies to meet evolving workplace needs in Latin America.
