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By Jovanni Juárez - Mon, 12/08/2025 - 06:30
Customer-centricity demands listening to real-time customer signals and acting on the customer agenda to drive loyalty, writes Jovanni Juárez.
https://mexicobusiness.news/tag/empathy
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By Rafael Navarro - Fri, 08/01/2025 - 06:00
As AI automates tasks, human skills are becoming key differentiators for business success. HR must champion this shift, writes Rafael Navarro.
By Hector Salinas - Thu, 07/10/2025 - 08:30
In shifts to patient-centric models, AI personalizes care, improves efficiency, and addresses access disparities, writes Hector Salinas.
By Gabriel Garza - Thu, 07/03/2025 - 13:30
Mexico's healthcare needs human-centered design, focusing on social determinants and patient context for improved well-being, writes Gabriel Garza.
By Jorge Acevedo - Tue, 06/24/2025 - 06:30
AI is emerging in mental health, offering accessible support and data analysis, but ethical concerns pose key challenges, writes Jorge Acevedo.
By - Tue, 05/20/2025 - 06:30
AI can’t feel, but when designed with care, it can act with empathy, and enhance the human side of insurance, writes Juan Ignacio González Gómez.
By Jorge Cristerna - Tue, 03/04/2025 - 08:00
Embrace agile, conscious leadership over rigid plans. Cultivate flexibility and seize unexpected opportunities, writes Jorge Cristerna.
By David Gonzalez - Mon, 12/16/2024 - 14:00
Leadership is an essential tool to confront the effects of polarization. But not just any type of leadership, writes David Gonzalez.
By Anmol Motwani - Wed, 11/06/2024 - 17:41
CFOs are increasingly becoming CEOs, signaling a shift in leadership priorities, but concerns persist about their need for essential soft skills.
By Geny Oceguera Rojas - Thu, 10/03/2024 - 16:00
Soft skills complement technology, and enhance the human capacity to innovate and lead in a digitized environment, writes Geny Oceguera Rojas.
