Eduardo Alba
District Manager
Expeditors International de México
View from the Top

Single Platform for Reliable Business

Thu, 09/01/2016 - 11:45

Q: What solutions have you created for the automotive manufacturing industry?

A: We have a number of different solutions for all industries but our core offering includes our single platform and business solutions. We have a single system for all branches no matter where customers are in the world. It is electronically integrated, which allows us to have a wide variety of different measurement tools for clients. The single platform is reliable and gives real time information for tracking from all branches with access.

Our business solutions department integrates end-to-end solutions for automotive customers. Although airfreight is our strongest sector we consider ourselves to be logistics integrators. The more our business solutions department can integrate different areas for customers, the stronger our solutions will be. We manage a large quantity of airfreight for the automotive industry and we have new technological tools to help them with reliable tracking. The automotive industry almost always requires airfreight services, especially since they must react quickly to changes in orders to keep production going. Besides vehicle manufacturers, Tier 2 and Tier 3 companies also require airfreight solutions.

The shipping methods clients prefer depend on their budgets and the industry’s needs. The contract manufacturing industry produces high-value products with short shelf lives, while the healthcare industry moves expensive products that often require temperature control. Automotive has production constraints so companies need to move products quickly. All these industries need a fast airfreight service. Trucking is another option for industries that do not have these restrictions, assuming they ship to the US and Central America.

Q: What are the main competitive advantages you offer to clients?

A: Our main advantage is our organic growth with our systems and staff. That we have not been sold, bought or merged with other companies has allowed us to have a single platform. This also ensures a clear strategy for human resources. Since the company offers an internship program and we hire mainly from Mexican schools. Inhouse training motivates our employees and we have a very low turnover rate. Our staff’s consistency creates stability within the company, which is as important as client retention for a business to prosper.

Q: What are the main challenges you face in the Mexican industry?

A: Infrastructure problems are the main challenge, especially for airfreight, which has been developing in pace with the country’s growth. The lack of direct international flights from most Mexican cities results in expensive and time-consuming cargo changes. Old infrastructure, such as the Mexico City airport with its limited customs holds areas and insecure areas, makes it more difficult for companies that manage airfreight.

The airfreight market is growing in Mexico, especially compared to the rest of Latin America. Our market share is below 5 percent so there are enormous opportunities for us to grow. Since we are a service integrator and want to provide flexible and varied services to customers, we have had to develop strong partnerships with a wide variety of companies. We have excellent relationships with all the airlines, trucking companies, and warehouses. We also develop solid partnerships with other companies not related to airfreight.

Q: What are your expectations for 2017?

A: We have very high expectations for next year. Our customers’ growth has not slowed and this is encouraging for our business. Our own growth in the past five to six years has been rapid and there are still some industries and markets we intend to penetrate. We expect 2017 to be a big year for Expeditors in Queretaro and we hope to gain more business in the Bajio region.

Q:How are you managing your growth?

A: Expeditors is a company that grows organically based on opportunities and we have a strong sales presence based on expert knowledge and experience.