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By Dividing, I Multiply: Overcoming the 'Founder's Trap'

By Juan Carlos González Ulloa - xpAzul
Co-Founder

STORY INLINE POST

Juan Carlos González By Juan Carlos González | Co-Founder - Fri, 09/26/2025 - 08:00

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We started the video conference late. Her background was a blur of motion, a testament to a day already in full swing. On screen, she was the quintessential modern founder: sharp, driven, and running on a visible cocktail of passion and caffeine.

“Sorry," she said, a genuine weariness under her smile. “I’m juggling a million things, but I’m here now. The team needs me, clients are calling, and we have a new deployment. It never stops.”

I let the official agenda wait, giving her some breathing room with a bit of small talk about anything other than work. It was a simple distraction from her rush, but it brought out a few authentic smiles. The tension in her shoulders seemed to ease, just a fraction. Just like that, we had a real connection, moving beyond the transactional nature of the meeting.

Our conversation quickly evolved from a standard tech demo into an impromptu, and far more valuable, treatise on leadership. The floodgates opened with a single, heartfelt confession.

“I am so fed up,” she said, the frustration palpable. “I am constantly, desperately trying to find another me to grow this business. I feel like I need to clone myself just to keep up.”

I simply nodded. I didn't need to ask for details, because I knew the story intimately. It's the classic founder's trap: the suffocating belief that no one can carry the weight, sell the vision, or close the deal with the same fire and nuance that they do. Founders pour their identity into their creation, and the idea of handing over a critical function feels like a betrayal of that commitment. It’s a blend of ego, genuine care, and a paralyzing fear of seeing something you’ve built with your own hands get dropped. This trap keeps brilliant leaders chained to the operational floor, turning them into the primary bottleneck of their own company’s growth. They become a hard ceiling on their own ambition.

I’ve heard it — and lived it — so many times that I was quick to share my thoughts, even if it wasn't the easy answer she was looking for. I had to preface it with a warning.

I apologized first, anticipating her disappointment.

“The person you’re looking for,” I began gently, “your ‘other you,’ the one with your exact drive, your hunger, and your ambition, she isn’t looking for a job. She’s out there founding her own business, just like you. Her willingness to work for you is zero, because her spirit, like yours, is fundamentally built to lead, not to follow.”

The silence on the other end of the call was heavy. I let it hang in the air.

“So, what’s the alternative?” she finally asked. “Stay small forever?”

“No,” I replied. “The alternative is a paradigm shift. I don’t think you want to multiply yourself by two. I think you need to divide yourself into four.”

It's impossible for any single employee to sell the way a founder does. You usually have a 10,000-hour head start in passion, product knowledge, and sheer force of will. But that advantage is also a curse, because it makes delegation feel impossible. The solution is to stop looking for a single person to replicate your magic. Instead, you deconstruct it.

Following the logic that you can’t eat an elephant in one bite, I chose to break my entire sales process not just into tasks, but into distinct, specialist roles. I mapped out the journey from a cold lead to a happy customer and identified the critical skills needed at each stage. This resulted in four specialized functions:

The Explorer (Prospecting): This person is the hunter. They love the thrill of discovery, using data and intuition to find the right potential clients. They are masters of opening doors and starting meaningful conversations, but they don’t need to know every technical detail of the product. Their skill is in creating the initial spark.

The Architect (Demonstrating): This is the product evangelist and problem-solver. They live and breathe the solution. They excel at listening to a prospect's pain points and masterfully demonstrating how the product can solve them. They build the vision and establish undeniable value.

The Engineer (Quoting): This individual is meticulous and detail-oriented. They take the vision built by the Architect and translate it into a concrete, compelling proposal. They manage the numbers, the terms, and the logistics, ensuring nothing falls through the cracks. Their world is precision.

The Diplomat (Closing): This is the relationship builder and negotiator. They navigate the complex human dynamics of getting a deal signed. They build trust with stakeholders, handle objections with grace, and guide the prospect across the finish line to become a partner.

No single person I could hire possessed all four of these skill sets at an elite level. But finding one person for each role? That was not only possible, it was a game-changer.

The honest truth is that, collectively, this team of specialists does it better than I ever could alone. The business no longer depends on my presence for every single deal. My role shifted from being the player on the field to being the coach, the strategist who refines the playbook and empowers the team.

It was the ultimate paradox, the counter-intuitive truth of scaling. By dividing, I multiply. My calendar cleared, my focus sharpened, and the business was finally free to grow beyond the limits of my own two hands.

“You don’t need a clone,” I told her as our call wrapped up. “You need a system. And a team you can trust to run it.”

Thank you, team.

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