Tech, Innovation and the Transformation of Healthcare

Q: What motivated AUNA’s entry into the Mexican market in the 4Q22, and how does its approach differentiate from its competitors?

A: AUNA's entry was driven by the goal to transform healthcare across Spanish-speaking Latin America, with Mexico being a crucial part of this strategy. We acquired a major hospital operation in Monterrey because its pivotal location in northern Mexico supports AUNA’s broader expansion plans within the country and the region.

AUNA’s approach is distinguished by its focus on a patient-centric model that enhances access to high-quality healthcare services. Unlike traditional healthcare models, AUNA integrates advanced technologies and innovative care solutions to address challenges more effectively and improve patient outcomes across Mexico. 

Q: How is AUNA actively elevating healthcare standards in Mexico through its strategic initiatives and innovations?

A: Recognizing the challenges in the Mexican healthcare system, particularly around limited access to high-quality services, AUNA has prioritized expanding its reach and enhancing service delivery. The strategic launch of Onco Salud, an oncological insurance product introduced in July 2024, exemplifies this commitment. This product, the first of its kind in Mexico, is designed to improve access to cancer care and support continuous improvements in patient outcomes. 

AUNA also integrates cutting-edge technology into its healthcare services, focusing on digital tools that streamline patient management and enhance care delivery. This includes advances in imaging and laboratory services that ensure that both patients and medical professionals benefit from state-of-the-art resources.

Q: What changes does the company expect from Mexico’s next government regarding the provision of healthcare services?

A: The governmental change in Mexico is expected to bring both opportunities and challenges, such as potential regulatory adjustments and shifts in policy priorities. AUNA is optimistic about collaborating with the new administration to support ongoing reforms and improvements. The company is dedicated to enhancing healthcare accessibility and quality, and is prepared to engage constructively with government efforts. While acknowledging the potential for regulatory changes, AUNA remains confident in its ability to adapt and continue leveraging its innovative models and technologies to address the evolving needs of the Mexican population and advance healthcare standards across the country.

Q: What factors allowed AUNA to become the first Latin American healthcare company listed on the New York Stock Exchange (NYSE)?

A: This milestone was driven by a visionary strategy aimed at revolutionizing healthcare across the region and a remarkable trajectory of growth in healthcare services. The successful Initial Public Offering (IPO) underscored the company’s leadership and its capacity to attract substantial investment, marking a pivotal moment in Latin America's healthcare landscape. The exceptional expertise and unwavering commitment of the team, combined with a relentless pursuit of healthcare innovation, were instrumental in this accomplishment. This historic listing not only highlighted the company's impressive growth but also secured access to new capital resources, facilitating further expansion and solidifying its position in the region.

Q: How does AUNA integrate and develop talent within its healthcare services? How does it collaborate with educational institutions in Mexico?

A: Talent development is central to AUNA's strategy. The company places a strong emphasis on continuous training and development to ensure that its medical staff can adeptly use the latest technologies and stay abreast of advances in healthcare. This commitment to upskilling is crucial for maintaining high standards of care in a rapidly evolving digital environment. 

In addition to internal training, AUNA actively fosters innovation through partnerships with the educational institutions. The company collaborates on medical research and education, particularly in oncology, to advance healthcare practices and contribute to the overall growth of the healthcare sector in Mexico.

Q: What strategic initiatives does AUNA have in place to advance its growth and impact in the healthcare sector?

A: The company’s strategic initiatives for the next two to five years are centered around expanding its impact in the healthcare sector through several key actions. AUNA plans to advance its Onco Salud product, a pioneering oncology insurance designed to enhance cancer care and accessibility across Mexico. AUNA will also focus on scaling its healthcare models and integrating cutting-edge technologies to improve patient outcomes and operational efficiency. By aligning with national healthcare reforms and leveraging its existing infrastructure, AUNA aims to reinforce its leadership position and drive significant advances in the Latin American healthcare landscape.