Strategies to Transform Mexico's Security Landscape in Industry

Q: What is ALTO's key differentiator versus its competitors?
A: We are distinguished by our differentiated approach to security, ALTO spans multiple countries where we are actively operating, including Chile, Colombia, Mexico, the United States and Spain. ALTO is designed to prevent petty crime and deter future criminal behavior through the application of visible and effective consequences. On the other hand, Inmune is a specific solution for the Chilean market, optimized to detect and prevent fraud related to medical leave, a particularly relevant problem in the Chilean context. This strategic differentiation allows ALTO to tailor its services according to the specific needs of each market, ensuring an effective and customized response to local security challenges.

Q: ALTO specializes in protecting assets using data analytics. In Mexico, how do you integrate and analyze information from various sources to generate immediate actions?
A: We protect assents, physical and in motion through a meticulous approach of integrating and analyzing data from an extensive network of more than 3,900 points in Mexico, serving more than 40 clients. Our commitment to detailed incident documentation and close collaboration with local authorities ensures a rapid and effective response to any emergency. By generating complete records of criminal activity, we not only facilitate legal action when perpetrators are caught, but also contribute to building a robust database to feed our long-term security strategies based on visible patterns. 

In addition, our ability to integrate information from diverse sources enables us to identify crime patterns and modus operandi, positioning us to proactively anticipate and mitigate risks. For example, by correlating data from multiple locations, we can alert our clients to specific threats and suggest appropriate preventive protocols, thereby strengthening operational security and resource efficiency.

Q: What are some examples of how your approach has improved operational efficiency and reduced costs for your clients in Mexico, especially in sectors like retail and logistics?
A: In a country like Mexico, where stolen merchandise becomes evidence, our ability to accelerate this process ensures that recovered assets are quickly returned to inventory available for sale. This not only improves cash flow and product availability, but also significantly reduces the operational impact of theft. In addition, through reparatory agreements under recent Penal Code reforms, we facilitate the rapid resolution of minor cases, allowing businesses to close cases quickly and recover losses without the cost and complexity of a full court process. This strategy not only restores confidence and operational security, but also minimizes the costs associated with material and legal losses. 

Q: ALTO has been able to reduce customer losses by up to 50% and has improved safety in the communities where it operates. How do you achieve these results?
A: Our success in reducing losses and improving security is due to our rigorous methodology of data integration and strategic collaboration with local authorities. By collecting and analyzing detailed data from multiple sources, we identify common crime patterns and modus operandi that enable us to accurately anticipate and prevent criminal behavior. We implement advanced technologies, such as our Control Tower, which monitors activity in real time and alerts us to significant deviations from predefined routes. This technology not only improves logistics efficiency by optimizing routes and delivery times, but also enhances security by detecting and responding quickly to any anomalies. By collaborating closely with our customers and the authorities, we ensure a coordinated and effective response that protects both the assets and the communities in which we operate.

Q: What specific adaptations has the company made to its business model and solutions to address the particularities of the Mexican market?
A: In Mexico, we face unique legal requirements that require immediate responses and 24-hour adaptability. For example, the need to have lawyers constantly available to handle incidents in real time is crucial, given local legislation that demands immediate presentation of suspected criminals. This adaptability ensures that our clients can act quickly under any circumstances, thus optimizing the efficiency and effectiveness of our operations.

Additionally, each client in Mexico has specific and varied expectations regarding security and incident management. From the retail to industrial sectors, we tailor our services to meet each client's individual KPIs and expectations. Some clients prioritize rapid recovery of stolen assets and visible crime deterrence, while others emphasize long-term prevention and minimization of recurring risks, allowing us to customize our security strategies and deliver solutions that not only comply with local regulations, but also exceed the specific expectations of each sector and client.

Q: Amid significant growth in recurrant petty theft in Mexico, how is ALTO adapting to face these criminal trends and what strategies are you implementing to mitigate these risks?
A: To address the significant growth of recurrent petty theft in Mexico, we have implemented advanced strategies and adaptive technologies that anticipate these crime trends. Our approach focuses on constantly modifying security strategies to deter and thwart criminal attempts. Through ongoing assessment with our customers, we identify and modify security protocols to avoid predictable patterns that can be exploited by criminals, including changes in delivery schedules, transportation routes and other operational procedures that help reduce vulnerability to this kind of theft.

In addition, we adapt our tactics according to changes in legislation to optimize legal processes and make them more effective. For example, in cases of petty theft, we adjust our approaches to ensure an efficient and swift resolution of the incident, avoiding lengthy procedures that could complicate the prosecution of the crime, allowing us to maximize the impact of our legal interventions, thereby reducing criminal recidivism and strengthening effective deterrence among potential offenders.

Q: How does ALTO collaborate with government authorities to reduce crime in sectors like public transportation, retail and finance, and what tangible results have you seen in Mexico?
A: Collaboration with the authorities in Mexico is part of a strategic approach that focuses on specific desks in prosecutors' offices to expedite crime cases. This ensures more effective and faster handling of cases, increasing legal viability and reducing the time offenders spend at large. In addition, we have implemented a visual identification system in protected establishments with distinctive seals that act as a deterrent to offenders and facilitate swift action by authorities when necessary. Our values of integrity and efficiency reinforce public trust and support for our ethical operations, promoting safer environments and strengthening business security in Mexico.

Q: What are the next target markets in Mexico and Latin America for near-term expansion, and what strategies will ensure a successful and sustainable entry into these new territories?
A: While we do not rule out future geographic expansions, our expansion strategy in Mexico and Latin America is focused on consolidating our current presence in sectors such as retail and logistics, simplifying the operation and management of resources, as well as maximizing penetration in these markets through specialized solutions adapted to local needs, where they have already established an effective operating model. We seek not only to scale vertically within familiar segments, but also to increase operational efficiency and flexibility through a broader network of similar clients, which reinforces our competitive advantage in the region.