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By Anabell Trejo - Wed, 12/10/2025 - 07:30
Christmas doesn't fix anything. It is a retail stress test that exposes operational weaknesses and poor strategic planning, writes Anabell Trejo.
https://mexicobusiness.news/tag/customer-behavior
More E-Commerce & Retail
By Sergio Thome - Mon, 07/28/2025 - 06:00
Physical stores remain crucial but they must leverage AI and IoT, to offer seamless omnichannel experiences. Sergio Thome explains.
By Francisco Álvarez - Thu, 10/10/2024 - 08:00
Foot traffic-counting technology helps turn the increased flow of people into concrete business opportunities, writes Francisco Alvarez.
By MBN Staff - Fri, 08/23/2024 - 08:31
KFC Mexico has partnered with Google Cloud to improve operational efficiency through data analytics and machine learning
By Tomás Lujambio - Fri, 11/17/2023 - 09:00
Agility, responsiveness, and adaptability are paramount in today's fast-paced digital landscape, says Anurag Mehta, CEO of SkillNet Solutions.
By Mariana Allende - Tue, 11/07/2023 - 12:00
Q-commerce gains ground as customers expect a faster and more convenient delivery time.
By Mariana Allende - Tue, 09/12/2023 - 10:45
Foot traffic in Mexican malls has slowed down once more but customer engagement has risen.
By Guillermo Ruiz Ayllón - Fri, 08/20/2021 - 12:58
Customer behavior is now affected by data more than ever and the discipline will evolve faster thanks to technology like AI or deep learning.
By Andrea Villar - Tue, 08/17/2021 - 09:00
As the pandemic caused human connections to deteriorate, users in Latin America are seeking empathy from their brands, a Genesys study revealed
By Jorge Ramos Zwanziger - Fri, 08/06/2021 - 15:36
With one of the biggest clothing sales happening now, what should sellers expect from consumers?
